HomeMy WebLinkAboutCommercial Vehicle and Home Occupation Complaints Staff Memo
367 Main Street, Hyannis, MA 02601 (p) 508-862-4678
MEMORANDUM
Date: April 17, 2026
To: Town Council Zoning and Regulatory Subcommittee
From: Planning & Development Staff
Re: Commercial Vehicle and Home Occupation Related Complaints
Town staff have reviewed the list of zoning related complaints received by the Town of
Barnstable Building Department in the 2024 calendar year. This was done with an emphasis on
examining complaints related to the town’s commercial vehicle parking and hom e occupation
ordinances to glean context on the scale of the issue.
The statistics for complaints are below:
• The Building Departments fielded 750 complaints in 2024, 432 of which were zoning
related (58% of complaints)
• 63 complaints were related to commercial activity in a residential area, accounting for 8%
of all complaints
• 49 complaints were made regarding vehicles in residential areas (7% of complaints)
• 41 complaints were made that included both commercial activity and commercial parking
issues, 5% of all complaints
Typical complaints in these categories included unregistered businesses operating out of
residences, excessive number of commercial vehicles parked on residential properties, and noise
complaints related to commercial activities in residential zones.
Upon further analysis the data reveals that many of these complaints are centered on a few
properties that have multiple complaints against them:
• One property had 7 complaints made
• Another property had 4 complaints made
• Six different properties had 3 complaints made against them
• 14 separate properties each had 2 complaints made against them
The data also shows that there are a disproportionate number of complaints made by select
individuals, including an instance where one resident submitted 11 separate complaints.
Overall this data would indicate that, while there were complaints made around Town in 2024
related to these issues, they do not seem to be widespread throughout town but rather focused
on select parcels located primarily in the village of Hyannis.
Town of Barnstable
Department of Planning & Development
https://www.townofbarnstable.us/Departments/planninganddevelopment/