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Massachusetts Interlocal Insurance Association | Serving Massachusetts’ communities since 1982
Boston, MA | 617-426-7272 | 800-882-1498 | www.emiia.org
Code of Conduct Policy
FOR TOWN ELECTED AND APPOINTED OFFICIALS
BEST PRACTICES
I. PURPOSE
The Town recognizes that all individuals elected and/or appointed by the Town must maintain and
enforce respectful discourse with their fellow elected and/or appointed members, with those who
work for the Town, those who volunteer their time and services on behalf of the Town and members
of the public by striving at every meeting, forum or other official interaction to treat every person fairly
and with respect regardless of any differences of opinion.
This policy provides a centralized standard of conduct for all elected and appointed officials in the
Town.
II. APPLICABILITY
This policy and all its sections shall apply to all elected and appointed officials acting on behalf of the
Town and covers all of their actions and communications whether spoken or written including but not
limited to all electronic communications including social media.
III. CODE OF CONDUCT
All Town elected and appointed officials are expected to act honestly, conscientiously, reasonably
and in good faith at all times having regard to their responsibilities, the interests of the Town and the
welfare of its residents.
The Town elected and appointed officials must refrain from communicating or acting in a
disrespectful, abusive and/or threatening manner towards members of the community, other elected
or appointed officials, the Town Manager/Administrator or Town Staff.
Moreover, all elected and appointed officials must fully comply with the Town’s Anti-Harassment and
Anti-Discrimination Policy.
This information is general in nature and does not, and is not intended to,
constitute legal advice. You are advised not to take, or to refrain from taking,
any action based on this information without consulting your legal counsel
about the specific issue(s).
/miiasocial
Massachusetts Interlocal Insurance Association | Serving Massachusetts’ communities since 1982
Boston, MA | 617-426-7272 | 800-882-1498 | www.emiia.org
Code of Conduct Policy
Further, all elected and appointed officials of the Town must assume the following responsibilities:
A. Conduct Generally and in Relation to the Community
• Be well informed concerning the local and state duties of a board/committee member.
• Never purport to represent the opinion of your board/committee except when specifically
authorized by a recorded vote to do so.
• Accept your position as a means of unselfish public service, not to benefit personally,
professionally or financially from your board/committee position.
• Recognize that the chief function of local government at all times is to serve the best interests of
all of the people.
• Demonstrate respect for the public that you serve.
• Safeguard confidential information.
• Conduct yourself so as to maintain public confidence in our local government.
• Conduct official business in such a manner that you cannot be improperly influenced in the
performance of your official duties.
• Unless specifically exempted, conduct the business of the public in a manner that promotes open
and transparent government.
• Comply as fully as possible with all Town policies, including, without limitation, the following:
• Anti-harassment and Anti-discrimination Policy
• Anti-fraud Policy
• Comply as fully as possible with all applicable laws, including, without limitation, the following:
• The Open Meeting Law
• Procurement Laws
• The Ethics/Conflict of Interest Statute (G.L. c.268A).
This information is general in nature and does not, and is not intended to,
constitute legal advice. You are advised not to take, or to refrain from taking,
any action based on this information without consulting your legal counsel
about the specific issue(s).
/miiasocial
Massachusetts Interlocal Insurance Association | Serving Massachusetts’ communities since 1982
Boston, MA | 617-426-7272 | 800-882-1498 | www.emiia.org
Code of Conduct Policy
B. Conduct in Relation to other elected and appointed officials
• Treat all members of the board/committee to which you belong with respect despite differences
of opinion; keeping in mind that professional respect does not preclude honest differences of
opinion, but requires respect within those differences.
• Participate and interact in official meetings with dignity and decorum fitting those who hold a
position of public trust.
• Recognize your responsibility to attend all meetings to assure a quorum and promptly notify the
chairman should you for any reason be unable or unwilling to continue to serve. Formal notice to
resign from a board/committee requires written notification to the Town Clerk.
• Recognize that action at official legal meetings is binding and that you alone cannot bind the
board/committee outside of such meetings.
• Refrain from making statements or promises as to how you will vote on quasi-judicial matters that
will come before the board/committee until you have had an opportunity to hear the pros and
cons of the issue during a public meeting.
• Uphold the intent of executive session and respect the privileged communication that exists in
executive session.
• Make decisions only after all facts on a question have been presented and discussed.
C. Conduct in Relation to the Town Administrator/Manager
• Recognize and support the administrative chain of command and refuse to act on complaints as
an individual outside the administration.
• Give the Town Administrator/Manager full responsibility for discharging his or her disposition and/
or solutions.
This information is general in nature and does not, and is not intended to,
constitute legal advice. You are advised not to take, or to refrain from taking,
any action based on this information without consulting your legal counsel
about the specific issue(s).
/miiasocial
Massachusetts Interlocal Insurance Association | Serving Massachusetts’ communities since 1982
Boston, MA | 617-426-7272 | 800-882-1498 | www.emiia.org
Code of Conduct Policy
• Refrain from giving orders or directions to the Town Administrator/Manager for action as an
individual board/committee member.
• Refrain from providing information to the Town Administrator/Manager that you would not be
willing to share with other board/committee members.
D. Conduct in Relation to Town Staff
• Treat all staff as professionals and respect the abilities, experience, and dignity of each individual.
• Refrain from giving instructions to or requesting assistance from Town staff but rather channel all
such activities through the Town Administrator/Manager.
• Never publicly criticize an individual employee or a department. Concerns about staff performance
should only be made to the Town Administrator/Manager through private communication.
• Officials who interact with Town staff must do so in a respectful manner and understand
employees should not be expected to take direction from any individual official on any matter.
IV. DISTRIBUTION AND EDUCATION
• The Town Clerk shall provide a copy of this policy, the Town’s Anti-Harassment and Anti-
Discrimination policy and the Anti-fraud policy to all elected and appointed officials upon its
issuance and upon the subsequent appointment or re-appointment of any individual.
• Each individual shall sign a statement that they have read this policy and will comply with all
requirements set forth in this policy. In the event that any member declines to sign the form, that
fact shall be noted by the Town Clerk on the form.
This information is general in nature and does not, and is not intended to,
constitute legal advice. You are advised not to take, or to refrain from taking,
any action based on this information without consulting your legal counsel
about the specific issue(s).
/miiasocial
Massachusetts Interlocal Insurance Association | Serving Massachusetts’ communities since 1982
Boston, MA | 617-426-7272 | 800-882-1498 | www.emiia.org
Code of Conduct Policy
V. ENFORCEMENT
A. Generally
In addition to any other remedies or enforcement options available under the law, each board/
committee may vote to censure any elected member and the appointing authority may decline to
reappoint an individual who violates any provision of this Code of Conduct.
If any elected or appointed official is accused of violating the Town’s Anti-Harassment and Anti-
Discrimination Policy, the Town Administrator/Manager shall refer the matter for investigation to the
contact named in the Anti-harassment and Anti-Discrimination policy or a disinterested outside firm
or individual qualified to investigate the alleged conduct. The Town Administrator/Manager shall
not be obliged to obtain any additional authority; this Code shall be sufficient authority. The firm
or individual to whom the matter is referred shall promptly investigate the matter and report back
findings of fact and recommendations to the Town Administrator/Manager. The Town Administrator/
Manager shall share the reported findings and recommendations with the elected official’s board/
committee. The board/committee shall then take such action as is authorized by law and as it deems
fit in response to the matter.
If an elected or appointed official is accused of violating any other provision of this Code of Conduct,
the board/committee that the official represents or if applicable the appointing authority may take
such action as is authorized by law and as it deems fit or it may vote upon request of the Town
Administrator/Manager or on its own to refer the matter to a disinterested outside firm or individual
qualified to investigate the alleged conduct. This firm or individual shall promptly investigate the
matter and report back findings of fact and recommendations to the Town Administrator/Manager.
The Town Administrator/Manager shall share the reported findings and recommendations with the
board/committee. The board/committee shall then take such action as is authorized by law and as it
deems fit in response to the matter. These remedies shall be in addition to, and not in substitution for,
any other remedies that may be available by law.
This information is general in nature and does not, and is not intended to,
constitute legal advice. You are advised not to take, or to refrain from taking,
any action based on this information without consulting your legal counsel
about the specific issue(s).