HomeMy WebLinkAbout0035 CIT AVENUE - HAZMAT p1ME Tp Town of Barnstable Office:508.862.4644
Public Health Division Fax:508 790 6304
• BARMA�BLE.$• 200 Main Street• Hyannis, MA 02601
p t6M
MP p�0 TOXIC AND HAZARDOUS MATERIALS INSPECTION REPORT
rED Business Name: ")I,D
O, OI AA S O tti �w��� •cR. v Co. Date: S 3 o f$
Location/Mailing Address: 3 C- anv�
Contact Name/Phone: (Sra.Ae", &"C. a4y
70 a1
Inventory Total Amount: SDS: License#:
Tier II : o Labeling: q k Spill Plan: YeS
Oil/WaterSeparator: tX Floor Drains: v Emer enc Numbers: �/ -S
Storage Areas/Tanks: I & A l Cb ri°-0Ltw 4-f S t k vt., 5
Emergency/Containment Equipment: - o
Waste Generator ID: Waste Product: wtrx �S
Date&Amount of Last Shipment/Frequency: v X !
Licensed Waste Hauler&Destination: L
Other Waste Disposal Methods:
LIST OF TOXIC AND HAZARDOUS MATERIALS ^' G Vw t vN.
NOTE: Under the provisions of Ch. 111, Section 31, of the General Laws of MA, hazardous material se, ��5 tKgQ
storage and disposal of 111 gallons or more requires a license from the Public Health Division.
Antifreeze Dry cleaning fluids
Automatic transmission fluid Other cleaning solvents&spot removers
Engine and radiator flushes Bug and tar removers
Hydraulic fluid (including brake fluid) Windshield wash
Motor oils Miscellaneous Corrosives
Gasoline,jet fuel, aviation gas Cesspool cleaners
Diesel fuel, kerosene, #2 heating oil Disinfectants
Miscellaneous petroleum products: Road salts
grease, lubricants, gear oil Refrigerants
Degreasers for engines&garages Pesticides:
Caulk/Grout insecticides, herbicides, rodenticides
Battery acid (electrolyte)/batteries Photochemicals(Fixers)
Rustproofers Photochemicals(Developer)
Car wash detergents Printing ink
Car waxes and polishes Wood preservatives(creosote)
Asphalt&roofing tar Swimming pool chlorine
Paints, varnishes, stains, dyes Lye or caustic soda
Lacquer thinners Miscellaneous Combustible
Paint&varnish removers, deglossers Leather dyes
Miscellaneous Flammables Fertilizers
Floor&furniture strippers PCB's
Metal polishes Other chlorinated hydrocarbons
Laundry soil &stain removers (including carbon tetrachloride)
(including bleach) Any other products with "poison labels"
(including chloroform, formaldehyde,
hydrochloric acid, other acids)
VIOLATIONS:
ORDERS:
INFORMATION RECOMMENDATIONS: N o kS5-',1-S o,<' CP-C•OVA owS G� �S � 2-•
Inspector:Facility Representative:Representative:
WHITE COPY-HEALTH DEPARTMENT/CANARY COPY- BUSINESS
°pIKE�o Town of Barnstable Office:508-862-4644
Public Health Division Fax:508-790-6304
BA MA LE.RR 200 Main Street• Hyannis, MA 02601
i0Tf0 MP+p`0� TOXIC AND HAZARDOUS MATERIALS INSPECTION REPORT
Business Name: ob P-t)ow 041" co, Date: 13 17
Location/Mailing Address: 3 < � ,v o -5
Contact Name/Phone: 6—go C'T a cfj, -Svo - 7 - Y//S-
Inventory Total mount: ''� I SDS: l s License#:
Tier II : o Labeling: ° J,< Spill Plan:
Oil/WaterSeparator: Floor Drains: O Emergency Numbers: e5
Storage Areas/Tanks: OvJ A%A.4xa G.,( 4111
0
Emergency/Containment Equipment: *\ I4.J 5 -< o'V- ¢,
Waste Generator ID: IJ Was e Product: b4aI -twk3
Date&Amount of Last Shi ment/Fre u nc : 'lam VA0'KA\N15
Licensed Waste Hauler&Destination: e_o %a-
Other Waste Disposal Methods:
LIST OF TOXIC AND HAZARDOUS MATERIALS
NOTE: Under the provisions of Ch. 111, Section 31, of the General Laws of MA, hazardous material use,
storage and disposal of 111 gallons or more requires a license from the Public Health Division.
Antifreeze Dry cleaning fluids
Automatic transmission fluid V Other cleaning solvents&spot removers
Engine and radiator flushes ���� Bug and tar removers
Hydraulic fluid (including brake fluid)eo�� Windshield wash
Motor oils Miscellaneous Corrosives
Gasoline,jet fuel, aviation gas Cesspool cleaners
Diesel fuel, kerosene, #2 heating oil Disinfectants
Miscellaneous petroleum products: Road salts
grease, lubricants, gear oil Refrigerants
Degreasers f r engines&garages Pesticides:
Caulk/Grout gaa��c 5��5 qJG insecticides, herbicides, rodenticides
Battery acid (electrolyte)/batteries Photochemicals(Fixers)
Rustproofers Photochemicals(Developer)
Car wash detergents Printing ink
Car waxes and polishes . Wood preservatives (creosote)
Asphalt&roofing tar Swimming pool chlorine
Paints, varnishes, stains, dyes Lye or caustic soda
Lacquer thinners Miscellaneous Combustible
Paint&varnish removers, deglossers Leather dyes
Miscellaneous Flammables Fertilizers
Floor&furniture strippers PCB's
Metal polishes Other chlorinated hydrocarbons
Laundry soil &stain removers (including carbon tetrachloride)
(including bleach) Any other products with "poison labels"
(including chloroform, formaldehyde,
hydrochloric acid, other acids)
VIOLATIONS:
ORDERS:
INFORMATION/RECOMMENDATIONS: o \ `J 15V•G5
Inspector:
Facility Representative: 7 C"i
WHITE COPY- HEALTH DEPARTMENT/CANARY COPY-BUSINESS
°FINE Town of Barnstable Office:508-862-4644
Public Health Division Fax:508-790-6304
BARN STABLE. ' 200 Main Street• Hyannis, MA 02601
or'�'n+1, TOXIC AND HAZARDOUS MATERIALS INSPECTION REPORT
Business Name: go61►,S o N-- PIU VK,L, Opp-,, CD . Date: / /6
Location/Mailing Address: S64 V an0
Contact Name/Phone: raoh-wt (;;'ao.a.Da.,RV -0>0- 7.7.5-- qi 1�
Inventory Total ount: A- MSDS: Zg License#: I`1 Z ��
Tier II : b Labeling: <¢Ak&.-,\ Spill Plan: e 5
Oil/WaterSeparator: Floor Drains: lSo Emergency Numbers: e5
Storage Areas/Tanks: V b.,4 t6 6L<t, W O,,�c.,^wr` g t�¢, c&W\- w�.t 9
Emer enc /Containmen ui ment:
Waste Generator ID: 4 Waste Pro uct:
Date&Amount of Last Shi ment/Fre uenc : 4.. St .e
Licensed Waste Hauler&Destination:
Other Waste Disposal Methods: p
LIST OF TOXIC AND HAZARDOUS MATERIALS La��`' �. �c�`o� V5 \°LSOkAk Ov- 3%ke
NOTE: Under the provisions of Ch. 111, Section 31, of the General Laws of MA, hazardous material use,
storage and disposal of 111 gallons or more requires a license from the Public Health Division.
�1 Antifreeze 14�4 2 Dry cleaning fluids
Automatic transmission fluid Other cleaning solvents&spot removers�a
Engine and radiator flushes Bug and tar removers
Hydraulic fluid (including brake fluid) ►u Windshield wash %D
Motor oils Miscellaneous Corrosives
Gasoline,jet fuel, aviation gas Cesspool cleaners
Diesel fuel, kerosene, #2 heating oil Disinfectants
ti Miscellaneous petroleum products- boo Road salts Ibo lb
grease, lubricants, gear oil R Refrigerants
Degreasers for engines&garages Pesticides:
V Caulk/Grout/Aj-�4 Jf-s t�q -t 10 insecticides, herbicides, rodenticides
Battery acid (electrolyte)/batteries Photochemicals(Fixers)
Rustproofers Photochemicals(Developer)
Car wash detergents Printing ink
Car waxes and polishes Wood preservatives(creosote)
Asphalt&roofing tar Swimming pool chlorine
Paints, varnishes, stains, dyes Lye or caustic soda
Lacquer thinners Miscellaneous Combustible
Paint&varnish removers, deglossers Leather dyes
Miscellaneous Flammables Fertilizers
Floor&furniture strippers PCB's
Metal polishes Other chlorinated hydrocarbons
Laundry soil &stain removers (including carbon tetrachloride)
(including bleach) Any other products with "poison labels"
(including chloroform, formaldehyde,
hydrochloric acid, other acids)
VIOLATIONS:
ORDERS:
INFORMATION/RECOMMENDATIONS: o .e, b,(
Inspector:
Facility Representative:
WHITE COPY-HEALTH DEPARTMENT/CANARY COPY-BUSINESS
INE r � Town of Barnstable Office:508-862-4644
Public Health Division Fax:508-790-6304
• BA MA.Bq 200 Main Street• Hyannis, MA 02601
1639.
�'°rFOMP+A, TOXIC AND HAZARDOUS MATERIALS INSPECTION REPORT
Business Name: Date:
Location/Mailing Address: 3S C , I-I�Is
Contact Name/Phone: &ate t, $Z --775-- `III S
Inventory Total mount: ?M k MSDS: 2.5 License#: (\�Z
Tier II : o Labeling: «kw,k Spill Plan: e S
Oil/WaterSeparator: Floor Drains: No Emergency Numbers: e.5
Storage Areas/Tanks: A\ ('o-VO Qk&--&4 fcor-kk6
Emergency/Containment E ui ment: S \L�� raw got(\X `3 S 0 V- 0\kR-
Waste Generator ID: 0 Jps Waste Product:
Date&Amount of Last Shpment/FrequencX:
Licensed Waste Hauler&Destination:
Other Waste Disposal Methods: -t L\#,kt w S �e- r°w-• 4V-(qM o
LIST OF TOXIC AND HAZARDOUS MATERIALS No .n,- 01 L ��qq� i,,, ,�,vt.nkoly �rt�`alh -
NOTE: Under the provisions of Ch. 111, Section 31, of the General La"X of MA, hazardous material use,
storage and disposal of 111 gallons or more requires a license from the Public Health Division.
y
Antifreeze Dry cleaning fluids
Automatic transmission fluid -7— Other cleaning solvents&spot removers
Engine and radiator flushes Bug and tar removers
Hydraulic fluid (including brake fluid) � Windshield wash
Motor oils —V Miscellaneous Corrosives
Gasoline,jet fuel, aviation gas Cesspool cleaners
Diesel fuel, kerosene, #2 heating oil Disinfectants
Miscellaneous petroleum products: Road salts
grease, lubricants, gear oil Refrigerants
Degreasers for engines&garages Pesticides:
J Caulk/GroutJA4W-4,\K5 insecticides, herbicides, rodenticides
Battery acid (electrolyte)/batteries Photochemicals(Fixers)
Rustproofers Photochemicals(Developer)
Car wash detergents Printing ink
Car waxes and polishes Wood preservatives(creosote)
Asphalt&roofing tar Swimming pool chlorine
Paints, varnishes, stains, dyes Lye or caustic soda
Lacquer thinners Miscellaneous Combustible
Paint&varnish removers, deglossers Leather dyes
Miscellaneous Flammables Fertilizers
Floor&furniture strippers PCB's
Metal polishes Other chlorinated hydrocarbons
Laundry soil&stain removers (including carbon tetrachloride)
(including bleach) Any other products with "poison labels"
(including chloroform, formaldehyde,
hydrochloric acid, other acids)
VIOLATIONS:
ORDERS:
INFORMATION/RECOMMENDATIONS: NO
Inspector: -
Facility Representative:
WHITE COPY-HEALTH DEPARTMENT/CANARY COPY-BUSINESS
1 �
✓ ____ � /
TOWN OF BARNSTABLE, Date: /��/
TOXIC AND HAZ
ARDOUS MATERIALS R FORM
NAME OF BUSINESS: VvboO- � �� �� � 1 Co
BUSINESS LOCATION: I J III INVENTORY
MAILING ADDRESS: 3 C I� TOTAL AMOUNT-
TELEPHONE NUMBER:. -''D J-7 -- I l > tl jA110VLS
CONTACT PERSON: CSq,v av+� u fez a+by-6A'
EMERGENCY CONTACT TELEPH NE NU BE MSDS ON SITE?
TYPE OF BUSINESS: yg==5
INFORMATION / RECOMMENDATI NS: c o,ti Fire District:
�050C�h'c ��. S�al2i '�b a� ✓�(,C. (' 'r v � ® �,,�,.1 a.v� k n✓1 I S _
lKV4Y46<41
Waste Transportation: Last shipment of hazardous waste:
Name of Hauler: Destination:
Waste Product: Licensed? Yes No
NOTE: Under the provisions of Ch. 111, Section 31, of the General Laws of MA, hazardous material use,
storage and disposal of 111 gallons or more a month requires a license from the Public Health Division.
LIST OF TOXIC AND HAZARDOUS MATERIALS
The Board of Health and the Public Health Division have determined that the following products exhibit toxic or
hazardous characteristics and must be registered regardless of volume.
Observed / Maximum Obs rued / Maximum
Antifreeze (for gasoline or coolant systems) Miscellaneous Corrosive
Q NEW ❑ USED Cesspool cleaners
Automatic transmission fluid ,� Disinfectants
Engine and radiator flushes Road salts (Halite)
Hydraulic fluid (including brake fluid) Refrigerants
Motor Oils Pesticides
❑ NEW ❑ USED (insecticides, herbicides, rodenticides)
Gasoline, Jet fuel,Aviation gas
Photochemicals (Fixers)
Diesel Fuel, kerosene, #2 heating oil ❑ NEW ❑ USED
Miscellaneous petroleum products: grease, Photochemicals (Developer)
lubricants, gear oil ❑ NEW ❑ USED
Degreasers for engines and metal Printing ink
Degreasers for driveways &garages Wood preservatives (creosote)
Caulk/Grout Swimming pool chlorine
Battery acid (electrolyte)/Batteries Lye or caustic soda
Rustproofers Miscellaneous Combustible
Car wash detergents Leather dyes
Car waxes and polishes Fertilizers
Asphalt& roofing tar PCB's
Paints, varnishes, stains, dyes Other chlorinated hydrocarbons,
Lacquer thinners (including carbon tetrachloride)
❑ NEW ❑ USED Any other products with "poison" labels
(including chloroform,formaldehyde,
Paint&varnish removers, deglossers hydrochloric acid, other acids)
Miscellaneous. Flammables Other products not listed which you feel
Floor&furniture strippers may be toxic or hazardous (please list):
Metal polishes
Laundry soil &stain removers
(including bleach)
Spot removers&cleaning fluids
(dry cleaners)
Other cleaning solvents
Bug and tar removers
Windshield wash I
WHITE COPY-HEALTH DEPARTMENT/CANARY COPY-BUSINESS Applicant's Signature Staffs Initials I
12. 02.2014 15:13 ROBINSONSUPPLY BR2 15087750773 PAGE. 1/ 7
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12.02.2014 15:13 ROBINSONSUPPLY BR2 15087750773 PAGE. 2/ 7
PRODUCT CYCLjE COUNT REPORT A
{?F 11 Apr 2014 .
PRODUCT. . . >Fr NE PRI.
L KEY. • . DRSCRTP�'Tg
OC, .
,
178.38f*2 DIV
3030Pi,U8AN DIV 6-3 .3-O,' 30X' AC OD p p I
83277t2 DIV :'.
3060PI�DgAV DIV '
6-30$OL 30)(60 AC OD �DAFAN
18341q*2 DIV DIV633p .,'``
DIV 6-330 co TNSUL A
141.78 *2 DIV
,. DIV34, NVKIT DIV S 3/4X6 CO
18 * N' KT
DIV 9
4.
DTV6
8327a*2 DIV B DIV 6- y1gOA;P TNSLT�. Ag$
6JMP DIV 6_ '
* 6-imp CQop�NSATE 'iF OAS'
254994 2 DIV 626 �11- SW I
ATQ3 DIV 626-A�oAO,�.. 3AM8 F'.
1598$ *2 DIV 4: ',.pj��5 I
12454/ JIV6$� pp DIV 65d100 ;a74'iX1/2 ECG
*2 DIV PIV73 DIV 7'. 4 � '
1598 _ ?38 3I � X 1FTr % Up;
1
*2 DIV DIV73@ ATV 7738 3 f 8" .t? X lod
16177i*2 DIV V/ I
DIV76(�'. ;
186997*2 DIV DxV 7-64 AM. BLOC'
X36FL 'X�'T PTV 7-P3G ¢` FLEX TIC'
DIV
23231p*2 Dry d
7 4 p 3 . DzV 781-04
18IQ09*2 DIV DTV71oQp ;
3 f 3�8BARD 3 4'.MAL)P
DIV 7 Q. a.
]. 00 ,i°$100' D C TRA
Qp�"2 '
t
2086 pIV DIV7 �} ��„f.:
23766p*2 DIV 1 0 DxV 71 A-1 0 .3 , 7,5X100 ' P � $Tp
DIV71'.. DIV 7
2085� *2 DIv Q3'+"3# 0o PUS' ,
DIV71 100 DZV 710-A16�0�' 3 4K
163676*2 DIV f zQ0 S RAP
DIV71
849 DIV 7}0-F�.QQ ' /4"X10Qi P x. Sx
8�: 2 DIV BRA13
71 DIV 76 " 7� /4 L
'. 3
202812*2 pIV .''� ,, ,' COF
DIV75§ O CI aDxV 7 ,,5
2T917,0*2 6IV -6d � GFr 5P . IS. I
DIVB( ; DIV 8,G R
219169*2 DIV 8R � A-p E1V CVO
1991Q7*2 DIV 8
DIV T �T. -fit R -R FOAL;
C
IV at
M- ON EMER
181017*2 DIV r
DTV �..
DIVATK� T -� + TEST
A
� 80 * DIV
DTV$5p DTV B� �3. 3 CHIP BRvK
12.02.2014 15:13 ROBINSONSUPPLY BR2 15087750773 PAGE. 3/ 7
PRODUCT CYCpE COUNT REPORT AR Lpr 2014 ..
PRODUCT. . . JTNE PRI. . , KEY. . ; : . DF,SCRIP''iTxON:,•, . . . . . .
LOC. . . .
188416*2 DIV DIVCH 1' DIV CH101 qg"N CAST li TER I
2191Q *2 DIV DAD0005 DIV DAD083S I,2IdE P9 IHR I
19177 *2 DIV DA.D1631I pIV DAD103S .3/Q FILTERIDRIFR
219114*2 DIV p1V DJW1634,'31� HP DRT R
141755*2 DIV DIV60AMP DIV 1) S-COLT {7Q5-60NFJ 16Q4 DIS {
183417*2 DIV DIVDPqpS pIV DFSG-25
r
18341 *a DIV DIVDPS 3B DIV JDPSG-3 3/§ sIG G�,ASg I
f ,.
221485*2 DIV DIVDSogIP306 bIV DySSpD3065V 3/4" P�CTTPN
�• sv
16290�*2 Div DIVDSTQ DIV DST-,5 �/2-10 H? HAD START
24514*2 DIV ECocot� DIV 3CO-COIL:. +CQIL CLNN II
2532Q9*2 DIV 2626P)PAD DIV Ep2626-� ;LITE CQ pAP I
235457*2 DIV 30307. PTV E� 30Q-P 3 X30 ETA E :C-PAD I
P ,
235455*2 DIV 3636PO, D pIV EL3636=2. 3,6X36 Ei4 Ct-PAD
234350*2 DIV FB1 DIV F571 TIT?!A",E MST A' Ci I
245110*2 pSV FLOWP ,FS25 DIV F�,-RLR-25 PAN rf r I
183431*2 DIV DIV4Ca�,t. ?IV.(3d', t +1l , CO2 a I
� '
191244*2 DIV GGC12 61V GC�.-J.2 Co; CART � �+RCK I
d. .:
1834�8*2 DIV DIVGQ DIV Gpip-6 �,'a2. PART 6�- K
1638 9*2 DIV HFR6 PzV "A PUMP A;PER
263652*2 DIV HBR62 DIV HPRT6- p, ` T PUM. RTSER
255607*2 DIV DIVHV��+ ? DTV HVENT-�,,INO . TERM Ix` TN I
2471 9*2 DIV IGN00 '' DIV IGN�00.1 lIV IGNJ ER',' l
247140*2 DIV IGNR DTV IG$-mlR `*y7yf Xy RD lq�ITOK
247141*2 DIV IGN2 p.TV, Ian-2- t,p,IV;,,IGNITZ�
12.02.2014 15:13 ROBINSONSUPPLY BR2 i 15087750773 PAGE. 4/ 7
Y 7F�.
PRODUCT CYCLg- CO I
UNT RTPORT AS QP" 11 Apr 2014
PRODUCT. . . TINE PRI.
KEY• . r • • DESCRIPTIQN,�, . . . ,
LOC. .
18101 j*2 DIV Drvnga +' I
PIV M-2 21/41' '..INSPECT N 1607 0* MIR
Dxv =�� i
DIVMp G IV'
i' M
A•4
C 44 '�/8 CORK PA [
163870*2 DIV
DIVh[p6 DIV M 6
6387 2 6X 94/.8 RUB /VxB
1 * DIV [
DIVMFC DIV MP-6C 6 '
233198*2 DIV MSA �x�/8 CO + PAD
45 DIV M'A-
45 #�IQA ADAPT R 245114*2 , .
`
DIV PAIJFA ' '. ZV p
229 * AN ATC'!(7.8AG PAIJ S '
71,5 2 DIV PF16 IV ? ' [
2971 *2 F-1 PKq. FLUSH RAP'
DIV
pFKI�!` DIV Pk-KXT 81i4 FLUSH
2451Q *2
DIV . � [
IT
DIV PR
2 4$104*2 DIV ., $QAMING p + CL,NR [
PROBRP'lp DIV P p-B ,r ' '
•' ROWN I FARM
24510b*2 DIV ; '• y C' I CLX
2451Q7*2 PROGR N A. DIV PI�O-GPES 'EVAP CIS I1
DIV ),
24511�*2 DTV PROM ?Li7 DIV pR0-R�D.r CpIL CT4 [
PROT� TxS1 DxV Pip-T
24 �, *2 A''-1S 1 PAt1
S1 [
DIV PROTRWAT200
DIV P -
2451o5*a ' %' 1�T=aoo PANT f
r, DIV PROYE
Q DIV F
$A,Yg LAW'1 COIL C*1917g4*2 2< GAL [
DIV r:
DIV R.- REAC;I.i.:-TT MATCI{ Fi LI
245112*2 DIV �, PER
T" [
SANIGN��� DIV S �� ," �. :;
"� DzSI
1833�4*2 DxV DIV 1. '+ +a° °F+C AID" i
SC1'9 03A1 pIV s ;:
7�T[) _ M703- WERPT,, •.SAL [
18340� *2 IDLY RI�'
DIVSgN.70 01 PIV COIL
I83497*2 DIV GAT, [
I7TVSC q,7.6 01 `
1 `7 _ SV �1
219CM707��} , TRIPLE .;p' 1`'
*2 DIV [
1)IVS 707, 2 DIV S
1$33�7*2 DIV t4 ' CM707-1;� .STRIPL$. 32�Z i
DIV '".'
SCM' 1201 DTV SCM7�$
1$34Q2*2 DI .: - FOAM PpHTFR. GAS,
V I)IVS*71801 DIV S ,.
425 2o1$-P} PUPER '4AM. GAL [18 * DIV bIVSc:
Ft
�te a DTV SCla
p1 �T
1$ 4 2*2 DIV Dxv 06�G� PEAK n r I :bAL f
SG"1463 DTV � NI8D6 LEAK D ,r -
4J: r �C.x 32� 02 [
..... •ram• .r�.r. � r .—��+�F— .. ,
12.02.2014 15:13 ROBINSONSUPPLY BR2 15087750773 PAGE. 5/ 7
PRODUCT CYCTA COUNT RgPORT Ap OF 11 Apr 2014 I
PRODUCT. . . �,INE PRI. . , "Y. . . . DESCRIPTION,`, . . . . . . . . . . . . . . . C
LOC. . .
18342f*2 DIV DIVSCMQ3Q32 DIV SCM8�.0,32' SANI C-N-D �QT [
18340�*2 DIV DTVSC §1601 DIV sCM8 6-0 SAE-T-K4EN 1GAz '
18100;*2 DIV DIVT3493;' DIV T3403 joy -120/20§/240',.24v [
200222*2 DIV DIVTLCIXR DIV T ,C3,XQ TERM LOK QMP IKIT L
24510� *2 DIV TRIPLF,,D ATV TRIFLE D'DDII, Ct,EANEIt i1GAL [
245102*2 DIV TRTPLj93 DIV TKIP�E ) CQzL CLIP 33 [
88840 2 DIV 1636C . D DIV UC1636-2 16X36 U4,7A
148675*2 DIV 1636CPhN DIV UC163673 �6X36 U�7h 'PAD [
83653+ 2 DIV 2424C$AD-: , FIV UC2424-2 14X24 UI� RA -PAD [
82496*2 DIV 2436CP.4 I�IV UC243G-2 4X36 UL'J'RA '-pAD [
f.
209912*2 DIV 2448QP.7p DIV TIC2448-3 24X48 ULTRA �-PAD
197464*2 DIV 2626CR"D. DIV UC2628�a 6X26 UI�' to l-PAD [
84858*2 DIV 3030CP1 D DIV UC3030-2. 3QX30 UI,TKA -PAD
82497*2 DIV 3036C AD ' DIV UQ�Q36-2 jgX36 ULTM �-PAD [
12563b*2 DIV 3636CP�An VTV UC;$96-2 3OX36 Ur4TR.A 4-FAD [
i
134168*2 DIV 3648Cp.p plv UC1440-3 3§X48 ULPRA -PAD (
181012*2 DIV DIVVA40 oIV VA-46 0,!gpSX3/8qp? FtG [
233990*2 DIV DIVVAK3 Viv V!1X, APSCESS FTq JPK/4) [
1834'li*2 DIV DIVVP 'PI DIV Vg $-0} Q-CUBE
183410*2 DIV DIVVPf 2 t)IV VP68-33 pr-LURE VAC, JQT
[
1810 3*2 DIV DIVvT 9 . DIV VTS-6$- 3f dDS SOT,'PEP, .���` [
175023*2 DIV DIVWS; DIV WS-1 WAT SWITCH PP901D PECT [
i
251043*2 DIV DIv23gWS2 230W 2�14 WALK
2391Q5*2 DIV DIM .,6 V6
DI -ES32,G � GA MT �R}� 3 JX63
12.02.2014 15:14 ROBINSONSUPPLY BR2 15087750773 PAGE. 6/ 7
PRODUCT CYCLE COUNT R$PORT AS DF 11 Apr 2014
I!
PRODUCT. . . pTNE PRT. . , KEY. . . .''. ,M: . . D$SCRTP'r �N: : 1 '
LOC. . . � . : • . . . . . ,I.
75360�2 864 BREFIL ;
+ B ACE 'XI�Ei�i #t FZLL 04Y -FL,AMM
60897*2 864 BEMP
TY B-TANK ONLY j
61X502 $64
INST09MPTY ;NSTO 20LB, TANK ONLY,'
52340�2 864
INSTOg gTLL TNSTO GAS RE$ILL ONLYf -F y g'
60967*2 864 MAPPZMPTY'' �+!lAPP T p
75361•*2 664 MCREF LY
�, '
MC ACETYLEgz ' BFZLL Q CAM
61151*2 864 MCEMp�y •'' .
�T T MC TANK pmy {
137992*2 864
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12.02.2014 15:14 ROBINSONSUPPLY BR2 15087750773 PAGE. 7/ 7
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Number Fee
1142 THE COMMONWEALTH OF MASSACHUSETTS $so.00
Town of Barnstable
Board of Health
This is to Certify that ROBINSON PL UMBING& HEATING SUPPLYCO., INC.
.----------------------------------------------------------------------------------------- --------------------------------------
35 CIT AVE, HYANNIS, MA
.-----------------------------------------------------------------------------------------------------------------------------------------------------------------------
Is Hereby Granted a License
For: Storing or Handling 26 - 110 gallons of Hazardous Materials.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------
Restrictions:
.------------------------------------------------------------------------------------------------------------------------------------------------------------------.
This license is granted in conformity with the Statutes and ordinances relating there to,
and expires 06/30/2021 unless sooner suspended or revoked.
----------------------------------------
JOHN NORMAN
DONALD A.GUADAGNOLI,M.D.
07/01/2020 PAUL J.CANNIFF,D.M.D.
THOMAS A.MCKEAN,R.S.,CHO
Director of Public Health
'• Town of Barnstable
Inspectional Services BARNSTABLE
Public Health Division MVY TnP E 6639-1 H•EONR•M1Y4ANI5
639-2014 r�
1 MMSTABUL = Thomas McKean, Director + �
t6 9. �`� 200 Main Street, Hyannis,MA 02601
Office: 508-862-4644 Fax: 508-790-6304?--
t
APPLICATION FOR PERMIT TO STORE AND/OR UTILIZE. `-t•.
HAZARDOUS MATERIALS `'
IN ACCORDANCE WITH THE TOWN OF BARNSTABLE GENERAL ORDINANCE,CHAPTER 108,
HAZARDOUS MATERIALS,ALL BUSINESSES THAT HANDLE OR STORE HAZARDOUS MATERIALS
GREATER THAN HOUSEHOLD QUANTITIES ARE REQUIRED TO OBTAIN AN ANNUAL PERMIT(RUNS
JULY I st—JUNE 30th).
APPLICATION FEES
CATEGORY 1 PERMIT 26- 110 Gallons: $ 50.00 ® VST-
CATEGORY 2 PERMIT 111 -499 Gallons: $125.00 ❑
CATEGORY 3 PERMIT 500 or more Gallons: $150.00 Li
*A late charge of$10.00 will be assessed if�p/ayment is not received by July 1st.
1. ASSESSOR'S MAP AND PARCEL NO �I `7 0
2. IS THIS A PERMIT RENEWAL? /YES NO. IF YES,SKIP QUESTION 3.
3. FOR ALL NEW PERMIT APPLICATIONS,INDICATE WHETHER BUSINESS HAS
ZONING/BUILDING APPROVAL FOR HAZARDOUS MATERIALS STORAGE/USE OF
• GREATER THAN HOUSEHOLD QUANTITIES (25 GALLONS)? YES NO.
4. FULL NAME OF APPLICANT: I A\,kj A PA ►'t - 6 A N I\f AT IV
5. NAME OF ESTABLISHMENT: St N SSA 1
6. ADDRESS OF ESTABLISHMENT: C%-A Ave- N&Yl-t\is IVI N• 41461
7. MAILING ADDRESS(IF DIFFERENT FROM ABOVE:
8. TELEPHONE NUMBER OF ESTABLISHMENT: 775- Ll 15
9. EMAIL ADDRESS: eV, oYl S� • CQ>✓�
10. SOLEOWNER: YES NO IF NO,NAME OF PARTNER:
11. FULL NAME,HOME ADDRE S, ND TEL 'HO E#O
CORPORATION TVW
E rSo+ �-� r C-
PRESIDENT
TREASURER
CLERK
12. IF PREPARED BY OUTSIDE PARTY: -
NAME: TELEPHONE#'.
COMPANY ADDRESS EMAIL:
SIGNATURE OF APPLICANT DATE Z—Uvif- 30g c-20 0
QAApplication Forms\Haz Mat Appli Draft Jan2019.doc
• � � .Jtr
Cr"
Number Fee
1142 THE COMMONWEALTH OF MASSACHUSETTS $5o.00
Town of Barnstable
Board of Health
This is to Certify that ROBINSON PL UMBING& HEA TING S UPPL Y CO.,INC.
35 CIT A VE, HYANNIS, MA
Is Hereby Granted a License
For: Storing or Handling 26 - 110 gallons of Hazardous Materials.
i
--------------------- -----------------------------------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------------- --------------------------------------
This license is granted in conformity with the Statutes and ordinances relating there to,and
and expires 06/30/2020 unless sooner suspended or revoked.
----------------------------------------
PAUL J.CANNIFF, D.M.D,CHAIRMAN
DONALD A.GUADAGNOLI,M.D.
07/01/2019 JUNICHI SAWAYANAGI
THOMAS A.MCKEAN,R.S.,CHO
Director of Public Health
I ,
Town of Barnstable
Inspectional Services BARNSTABLE
W�3 CYS�MILL,�'OSTFFN
Public Health Division -2Gl4
EARN Ix.
Thomas McKean, Director
ArEc �a`0 200 Main Street, Hyannis, MA 02601
E°^
Office: 508-862-4644 Fax: 508-790-6304 e
APPLICATION FOR PERMIT TO STORE AND/OR UTILIZE
HAZARDOUS MATERIALS
IN ACCORDANCE WITH THE TOWN OF BARNSTABLE GENERAL ORDINANCE,CHAPTER 108,
HAZARDOUS MATERIALS,ALL BUSINESSES THAT HANDLE OR STORE HAZARDOUS MATERIALS
GREATER THAN HOUSEHOLD QUANTITIES ARE REQUIRED TO OBTAIN AN ANNUAL PERMIT(RUNS
JULY 1 st—JUNE 3 Oth).
APPLICATION FEES
CATEGORY 1 PERMIT 26— 110 Gallons: $ 50.00 X VSVFX—t =
CATEGORY 2 PERMIT 111 —499 Gallons: $125.00 ElC� f3�
CATEGORY 3 PERMIT 500 or more Gallons: $150.00 ❑
*A late charge of$10.00 will be assessed if payment is not received by July 1st.
1. ASSESSOR'S MAP AND PARCEL NO.
2. IS THIS A PERMIT RENEWAL? ZYES_NO. IF YES, SKIP QUESTION 3.
3. FOR ALL NEW PERMIT APPLICATIONS,INDICATE WHETHER BUSINESS HAS
ZONING/BUILDING APPROVAL FOR HAZARDOUS MATERIALS STORAGE/USE OF
GREATER THAN HOUSEHOLD QUANTITIES (25 GALLONS)? YES NO.
4. FULL NAME OF APPLICANT: 6 Iffs e U I'1 pJ0 I ki SO ri
5. NAME OF ESTABLISHMENT: ✓1 suloon & Oa .
6. ADDRESS OF ESTABLISHMENT:
7. MAILING ADDRESS (IF DIFFERENT FROM ABOVE: ?D dcA
8. TELEPHONE NUMBER OF ESTABLISHMENT:
9. EMAIL ADDRESS: o u ►'►'1
i
10. SOLEOWNER: YES NO IF NO,NAME OF PARTNER:
11. FULL NAME,HOME ADDRESS,AND TELEPHONE#OF-
CORPORATION NAME i o
PRESIDENT i S'C
TREASURER
CLERK
12. IF PREPARED BY OUTSIDE PARTY:
NAME: TELEPHONE#:
COMPANY ADDRESS EMAIL:
• SIGNATURE OF APPLICANT DATE
Q:Wpplication Forms\I-iaz Mat App Revised 09-10-18.d��"""F'4""`
Number Fee
1142 THE COMMONWEALTH OF MASSACHUSETTS $s0.00
Town of Barnstable
Board of Health
This is to Certify that ROBINSON PL UMBING& HEA TING S UPPL Y CO., INC.
35 CIT AVE, HYANNIS, MA
Is Hereby Granted a License
For: Storing or Handling 26 - 110 gallons of Hazardous Materials.
-------------------------------------------------------------------------------------------------------------------- ---------------- ----------------------------
------------------------------------------------ ----------------------------------------------------------------------------------------------------------------
This license is granted in conformity with the Statutes and ordinances relating there to, and
and expires 06/30/2019 unless sooner suspended or revoked.
----------------------------------------
PAUL J.CANNIFF,D.M.D,CHAIRMAN
DONALD A.GUADAGNOLI,M.D.
07/01/2018 JUNICHI SAWAYANAGI
THOMAS A.MCKEAN,R.S.,CHO
Director of Public Health
To
of B�rnstable
eg atory ervices
Richard V. Scali,Director
Public Health Division �nAL-nSTA$TE
• e MAML"ate P Thomas McKean,Director •
sc A` 200 Main Street, Hyannis,MA 02601
Office: 508-862-4644
Fax: 508-790-6304
APPLICATION FOR PERMIT TO STORE AND/OR-UTILIZE
HAZARDOUS MATERIALS
]N ACCORDANCE'WITH TIM TOWN OF BAItNSTABLE GENERAL ORDINANCE, CHAPTER 108,
HAZARDOUS MATERIALS,ALL BUSINESSES THAT HANDLE OR STORE HAZARDOUS
MATERIALS GREATER THAN HOUSEHOLD QUANTITIES ARE REQUIRED TO OBTAIN AN
ANNUAL PERMIT(RUNS JULY 1st—JUNE 30th).
APPLICATION FEES
CATEGORY 1 PERMIT 26— 110 Gallons: $ 50.00
CATEGORY 2 PERMIT 111 —499 Gallons: $125.00 ❑
CATEGORY 3 PERMIT 500 or more Gallons: $150.00 ❑
*A late chRK a of 10;00 will be assessed if payment is not received by July 1st,
X. ASSESSOR,'S MAY'AND PARCEL NO.
. 2. IS THIS A PERMIT RENEWAL?—e YES NO. IF YES,SIUF QUESTION 3. ^
3. FOR ALL NEW PERMIT APPLICATIONS,INDICATE R'EO CITHER BUSINESS HAS
ZONING/BUILDXN'G APPROVAL FOR HAZARDOUS MATERIALS RORAGEfUSIC OF
GREATER THAN HOUSEHOLD QUANTITIES(25 GALLONS)? 'YES NO.
4. FULL NAME OF APPLICANT:
5. NAME OF ESTABLISMS Mi NT: J '
6. ADDRESS OF ESTABLISHMENT: _ ,� > lF �y,;, j ,'. Y4 eF,'a lo p r�
7. MAILING ADDRESS(IF DU + t NT FROM ABOVE, � �� � �f ,�a',174.1
s. TELEPHONE NUMBER OF ESTABLISHMENT,
9. EMA L ADDRESS: P-rd ` ,- I . r; ►�.
10. SOLE,OWNER:zl —yxS__NO IF NO,NAME OF PARTNER:
11. FULL NAME,HOME ADDRESS,AND TELEPHONE#Q�':
C0"ORAUON NAME (r•1
PRESIDENT o
TREASURER
CLERX
12. IF PREPARED BY OUTSIDE PARTY:
NAME: TELEPHONE#:
COMPANY ADDRESS EMAIL: .�
• T
X SIGNATURE OF APPLICANT'Q:\Application FormswAZMAT APP 2017 R);yIS>?D.dooX —`---
Z /Z # 99Z 1LL990S : A j ddnS uosu i qoU:ML£ :Z0:E-ZZ-SO
• � t�
Number Fee
1142 THE COMMONWEALTH OF MASSACHUSETTS $50.00
Town of Barnstable
Board of Health
This is to Certify that ROBINSON PL UMBING& HEATINGSUPPLYCO., INC.
35 CIT AVE, HYANNIS, MA
Is Hereby Granted a License
For: Storing or Handling 26 - 110 gallons of Hazardous Materials.
---------------------------------------------------------------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
This license is granted in conformity with the Statutes and ordinances relating there to,and
and expires 06/30/2018 unless sooner suspended or revoked.
----------------------------------------
PAUL J.CANNIFF,D.M.D,CHAIRMAN
DONALD A.GUADAGNOLI,M.D.
07/01/2017 JUNICHI SAWAYANAGI
THOMAS A.MCKEAN,R.S.,CHO
Director of Public Health
Al)
Number Fee
1142 THE COMMONWEALTH OF MASSACHUSETTS $so.00
Town of Barnstable
Board of Health
This is to Certify that ROBINSON PL UMBING& HEATINGSUPPLYCO., INC.
35 CIT AVE, HYANNIS, MA
Is Hereby Granted a License
For: Storing or Handling 26 - 100 gallons of Hazardous Materials.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
This license is granted in conformity with the Statutes and ordinances relating there to, and
and expires 06/30/2018 unless sooner suspended or revoked.
----------------------------------------
PAUL J.CANNIFF,D.M.D,CHAIRMAN
DONALD A.GUADAGNOLI,M.D.
07/01/2017 JUNICHI SAWAYANAGI
THOMAS A.MCKEAN, R.S.,CHO
Director of Public Health
�_. ow of Unstable �o-Regulatorvices
THE rpm Richard V. Scali, Director MAIL
o Public Health Division BARNTABLE
i IMAN5TA--teI&WAs-emun•mncris
BARNSTABLE. • Thomas McKean, Director 1,5""�16 9-70;'r=`"
1` `0$
Alf3L 39. A 200 Main Street, Hyannis,MA 02601 �
Office: 508-862-4644 Fax: 5`i�38-790-6304
APPLICATION FOR PERMIT TO STORE AND/OR UTILIZE ".a'
HAZARDOUS MATERIALS .%
IN ACCORDANCE WITH THE TOWN OF BARNSTABLE GENERAL ORDINANCE, CHAPTER 108,
HAZARDOUS MATERIALS,ALL BUSINESSES THAT HANDLE OR STORE HAZARDOUS
MATERIALS GREATER THAN HOUSEHOLD QUANTITIES ARE REQUIRED TO OBTAIN AN
ANNUAL PERMIT(RUNS JULY 1 st—JUNE 30th).
APPLICATION FEES
CATEGORY 1 PERMIT 26— 110 Gallons: $ 50.00 2<0-
CATEGORY 2 PERMIT 111 —499 Gallons: $125.00 ❑
CATEGORY 3 PERMIT 500 or more Gallons: $150.00 ❑
*A late charge of$10.00 will be assessed if payment is not received by July 1st.
1. ASSESSOR'S MAP AND PARCEL NO. ` y p�
2. IS THIS A PERMIT RENEWAL? YES_NO. IF YES,SKIP QUESTION 3.
3. FOR ALL NEW PERMIT APPLICATIONS,INDICATE WHETHER BUSINESS HAS
ZONING/BUILDING APPROVAL FOR HAZARDOUS MATERIALS STORAGE/USE OF
GREATER THAN HOUSEHOLD QUANTITIES (25 GALLONS)? YES NO.
4. FULL NAME OF APPLICANT: • Q 6G
5. NAME OF ESTABLISHMENT: t 4 SO fQ
6. ADDRESS OF ESTABLISHMENT: qj. 5 G NYC �-(k y-.jS �Ais 02601
7. MAILING ADDRESS (IF DIFFERENT FROM ABOVE: SOime-
8. TELEPHONE NUMBER OF ESTABLISHMENT: 0 D 7 J L4
9. EMAIL ADDRESS: ��ol��nbG,�4��c p� �/. COYA
10. SOLEOWNER:�Y S_NO IF NO,NAME OF PARTNER:
11. FULL NAME,HOME ADDRESS,AND TELEPHONE#OF•
CORPORATION NAME d
PRESIDENT U S e r of a 0 71 er I n/4
TREASURER
CLERK
12. IF PREPARED BY OUTSIDE PARTY:
NAME: TELEPHONE#:
COMPANY ADDRESS EMAIL:
SIGNATURE OF APPLICANT DATE
Q\Application Forms\HAZMAT APP 2017 REVISE . oc
Number Fee
1142 THE COMMONWEALTH OF MASSACHUSETTS $50.00
Town of Barnstable
Board of Health
This is to Certify that ROBINSON PLUMBING& HEATING SUPPLY CO., INC.
35 CIT AVE, HYANNIS, MA
Is Hereby Granted a License
For: Storing or Handling 26 - 100 gallons of Hazardous Materials.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------------------------------
This license is granted in conformity with the Statutes and ordinances relating there to, and
and expires 06/30/2017 unless sooner suspended or revoked.
---------------------------------------
WAYNE MILLER,M.D.,CHAIRMAN
\j PAUL J.CANNIFF,D.M.D.
07/01/2016 JUNICHI SAWAYANAGI
THOMAS A. MCKEAN,R.S.,CHO
Director of Public Health
t.r<
i
Town of Barnstable
�TME To�ti Regulatory Services
Richard V. Scali, Director
B"R" �` Public Health Division BAMSTABLE w
639. 0 eawrao •�nrntue.mrvn• arcs
3 wusroaKus•osanuF•wsreuwsrws v
Thomas McKean,Director 1639-20°
200 Main Street, Hyannis,MA 02601
Office: 508-862-4644 Fax: 508-790-6304
W
APPLICATION FOR PERMIT TO STORE AND/OR UTILIZE
HAZARDOUS MATERIALS
IN ACCORDANCE WITH THE TOWN OF BARNSTABLE GENERAL ORDINANCE, CHAPTER 108,
HAZARDOUS MATERIALS,ALL BUSINESSES THAT HANDLE OR STORE HAZARDOUS
MATERIALS GREATER THAN HOUSEHOLD QUANTITIES ARE REQUIRED TO OBTAIN AN
ANNUAL PERMIT(RUNS DULY 1st—JUNE 30th).
APPLICATION FEES I J L'
CATEGORY I PERMIT 26— 110 Gallons: $ 50.00 ..3;
j 1
CATEGORY 2 PERMIT 111 —499 Gallons: $125.00
CATEGORY 3 PERMIT 500 or more Gallons: $150.00 ❑
• A late charge of$10.00 will be assessed if payment is not received by July 1st.
ASSESSORS MAP AND PARCEL NO. DATE
FULL NAME OF APPLICANT:
NAME OF ESTABLISHMENT: � Ca•
1/ /
ADDRESS OF ESTABLISHMENT: v`" �iy� A/Y��r,�s Dd2lo d-Z
MAILING ADDRESS(IF DIFFERENT):
TELEPHONE NUMBER OF ESTABLISHMENT:
Z-5 //j
y
EMAIL ADDRESS: solo sv F /
SOLE OWNER: /YES NO IF NO,NAME OF PARTNER:
FULL NAME,HOME ADDRESS,AND TELEPHONE#OF:
CORPORATION NAME
PRESIDENT
TREASURER
CLERK
• IF PREPARED BY OUTSIDE PARTY:
S AA U PP CANT Name:
Company Address
Telephone#:
Email:
QAApplication Forms\HAZZAPP Revl6.docx Page 1 of 2
I
d� Town of Barnstable Office: 508-862-4644
Regulatory Services Department Fax: 508-790-6304
• Public Health Division
Thomas A.McKean,CHO
200 Main Street, Hyannis, MA 02601
Payment Receipt
.Hazardous Materials Payment received: $50.00 (Check) on 6/15/2016 Permit number: 1142
.Check number: 199298 Check amount: $50.00 Name on check: Robinson Plumbing &Heating Supply
Co., INC
Business: ROBINSON PLUMBING &HEATING SUPPLY CO., INC. Owner: RUSSELL B
Address: 35 CIT AVENUE, Hyannis
s
•
Number Fee
1142 THE COMMONWEALTH OF MASSACHUSETTS 1oo.00
Town of Barnstable
Board of Health
This is to Certify that R OBINSON PL UMBING& HEA TING SUPPLY CO., INC.
35 CIT A PE, HYANNIS, MA
Is Hereby Granted a License
FOR: STORING OR HANDLING 111 GALLONS OR MORE OF HAZARDOUS MATERIALS.
----------------------------------------------------------------------------------------------------------------------------- ------------------------------------
--------------------------------------------------------------------------------------------------------------------------------------------------------------
This license is granted in conformity with the Statutes and ordinances relating there to, and
and expires 06/30/2016 unless sooner suspended or revoked.
---------------------------------------
WAYNE MILLER,M.D.,CHAIRMAN
PAUL J.CANNIFF,D.M.D.
07/01/2016 JUNICHI SAWAYANAGI
THOMAS A.MCKEAN, R.S.,CHO
Director of Public Health
�. Town of Barnstable
Regulatory Services
Richard V. Scali,Director
s •
Public Health Division
1°ric Mn+" Thomas McKean,Director
200 Main Street, Hyannis,MA 02601
Office: 508-862-4644 Fax: 508-790-6304
Application Fee: $100.00
ASSESSORS MAP AND PARCEL NO. .Io2+0 l q R C DATE at,, A .� L
APPLICATION FOR PERMIT TO STORE AND/OR UTILIZE MORE THAN
111 GALLONS OF HAZARDOUS MATERIALS
FULL NAME OF APPLICANT A Wl-A N\ f A
NAME OF ESTABLISHMENT S v.
• ADDRESS OF ESTABLISHMENT S CA AY �+/G��Y11 S I" 1 (�0�6�
�
TELEPHONE NUMB _5 0 S r 77 L{ I I
SOLE OWNER: YES NO
IF APPLICANT IS A PARTNERSHIP,FULL NAME AND HOME ADDRESS OF ALL
PARTNERS:
IF APPLICANT IS A CORPORATION: FEDERAL IDENTIFICATION NO.
STATE OF INCORPORATION ,
FULL NAME AND HOME ADDRESS OF:
PRESIDENT
TREASURER
CLERK
• SI4AA
TOFA�rANT
RESTRICTIONS: HOME ADDRESS � .
HOME TELEPHONE#
C:\cache\Temporary Intemet Fi1es\0LKD3\HAZAPP Rev20I5.DOC t
,r
Town of Barnstable Office: 508-862-4644
Regulatory Services Department Fax: 508-790-6304
. BA 8M = Public Health Division
Mass. Thomas A. McKean,CHO
200 Main Street, Hyannis, MA 02601
Payment Receipt
!Hazardous Materials Payment received: $100.00 (Check) on 6/30/2015
i
i
;Check number: 193162 Check amount: $100.00 Name on check: Robinson Plumbing
I �
13usiness: Robinson Supply Owner: RUSSELL B ROBINSON
Address: 35 CIT AVENUE, Hyannis
I �
Number Fee
1142 THE COMMONWEALTH OF MASSACHUSETTS 1oo.00
Town of Barnstable
Board of Health
This is to Certify that ROBINSON PLUMBING& HEATING SUPPLY CO., INC.
35 CIT A VE, HYANNIS, MA
Is Hereby Granted a License
FOR: STORING OR HANDLING 111 GALLONS OR MORE OF HAZARDOUS MATERIALS.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------------------------------------
This license is granted in conformity with the Statutes and ordinances relating there to,and
and expires 6/30/2015 unless sooner suspended or revoked.
----------------------------------------
WAYNE MILLER,M.D.,CHAIRMAN
PAUL J.CANNIFF,D.M.D.
6/30/2014 JUNICHI SAWAYANAGI
THOMAS A.MCKEAN,R.S.,CHO
Director of Public Health
n
1
Town of Barnstable
°FSHE Tpk, Regulatory Services
P� ti
Richard V. Scali, Director
Y i
�'"MASS. � Public Health Division
039. Thomas McKean, Director
200 Main Street, Hyannis, MA 02601
Office: 508-862-4644 Fax: 508-790-6304
Application Fee: $100.00
ASSESSORS MAP AND PARCEL NO. 31a—Wj DATE 7
APPLICATION FOR PERMIT TO STORE AND/Olt UTILIZE MORE THAN
II I GALLONS OF HAZARDOUS MATERIALS
I o
FULL NAME OF APPLICANT
NAME OF ESTABLISHMENT L) i nSr I IJ U 0 0 I V 1.�0
ADDRESS OF ESTABLISHMENT.�� � �
A ile-
TELEPHONE NUMBERD�=
SOLE OWNER:_�/YES NO
IF APPLICANT IS A PARTNERSHIP,FULL NAME AND HOME ADDRESS OF ALL
PARTNERS:
IF APPLICANT IS A CORPORATION: FEDERAL IDENTIFICATION NO. (}
STATE OF INCORPORATION �}
FULL NAME AND HOME ADDREj�S OF-
PRESIDENT S"S'a-z
TREASURER
CLERK i
SIGNATURE OF APPLICANT
RESTRICTIONS: HOME ADDRESS j
HOME TELEPHONE#
Q\Application Fonns\HAZAPP.DOC i
Number Fee
187 THE COMMONWEALTH OF MASSACHUSETTS 100.00
Town of Barnstable
Board of Health
This is to Certify that Ron's Truck Stop
52 Thornton Dr., Hyannis, MA
Is Hereby Granted a License
FOR: STORING OR HANDLING 111 GALLONS OR MORE OF HAZARDOUS MATERIALS.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------------------------------------------------------
This license is granted in conformity with the Statutes and ordinances relating there to,and
and expires 6/30/2015 unless sooner suspended or revoked.
----------------------------------------
WAYNE MILLER,M.D.,CHAIRMAN
PAUL J.CANNIFF,D.M.D.
6/30/2014 JUNICHI SAWAYANAGI
THOMAS A.MCKEAN,R.S.,CHO
Director of Public Health
Town of Barnstable
�FTHE T Regulatory Services
Richard V. Scali, Director
" '"M `E ' Public Health Division
1639. i Thomas McKean, Director
200 Main Street, Hyannis, MA 02601
Office: 508-862-4644 Fax: 508-790-6304
Application Fee: $100.00 0,tk 5%7'Y
ASSESSORS MAP AND PARCEL NO. 1- t 2 3bATE
APPLICATION FOR PERMIT TO STORE AND/OR UTILIZE MORE THAN
III GALLONS OF HAZARDOUS MATERIALS
FULL NAME OF APPLICANT
NAME OF ESTABLISHMENT
ADDRESS OF ESTABLISHMENT
`TELEPHONE.NUMBER 5`,
{V^"ll
SOLE OWNER: ✓YES NO
IF APPLICANT IS A PARTNERSHIP,FULL NAME AND HOME ADDRESS OF ALL
PARTNERS:
IF APPLICANT IS A CORPORATION: FEDERAL IDENTIFICATION NO. OZ4 0-�7 9-22d
STATE OF INCORPORATION V V` R
FULL NAME AND HOME ADDRES.$ O
PRESIDENT PLW PAD (� OF: 503 C�"� I � � Ati 'W
TREASURER _0AA\4 l P&H,'FroG�
CLERK (C
SIGNATURE OF APPLICANT
RESTRICTIONS: HOME.ADDRESS 505 CH UVk6t 6b�0P
HOME TELEPHONE# � 54� lS Lb
Q\Application FormS1HAZAPP.DOC
V�
SPILL, CONTINGENCY PLAN
Emergency Coordinator, Name: CMS I W& 029 V-CAA
Address: CVVtI TM n(S
Daytime Phone: -f3?)K5 `7-7 }. �,c541::-2j 7
Evening Phone:
Fire Department: 4ya R,V t B 50,8 '1
Barnstable Public Health zvision: 508-862-4644
DEP 24 Hour Spill Hot Line: 888-3 04-113 3
Waste Hauler: Name:
Phone: kloo 999 103
Building diagram indicating hazardous material/waste storage area, location
of absorbent scavenger materials, fire extinguishers, fire alarms (if present),
and evacuation route (if applicable).
-------------
rr
r { }
0
- Ob5o. ,
-Qr ex+ -
OR-
V ION
Actions to be
- -
taken to control a spill or release, and preventing it from
reaching a catch basin, sewer system or the ground.
Number Fee
` 1142 THE COMMONWEALTH OF MASSACHUSETTS $1oo.00
Town of Barnstable
r
Board of Health
This is to Certify that ROBINSON PLUMBING& HEATING S UPPL Y CO., INC.
35 CIT A VE, HYANNIS,MA 02601
Is Hereby Granted a License
FOR: STORING OR HANDLING 111 GALLONS OR MORE OF HAZARDOUS MATERIALS.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------------------------------------------------------
This license is granted in conformity with the Statutes and ordinances relating there to,and
and expires 6/30/2014 unless sooner suspended or revoked.
----------------------------------------
WAYNE MILLER,M.D.,CHAIRMAN
PAUL J.CANNIFF,D.M.D.
4/7/2014 JUNICHI SAWAYANAGI
THOMAS A.MCKEAN,R.S.,CHO
Director of Public Health
Town of Barnstable
Barnstable
Regulatory Services Department kriftnrl
Public Health Division
• ,A8M87Y,BIS.
200 Main Street,Hyannis MA 02601 .
2007
Office: 508-862-4644 Thomas F.Geiler,Director
FAX: 508-790-6304 I I l� 1 Thomas A.McKean,CHO
Application Fee: $100.00
ASSESSORS MAP AND PARCEL NO. DATE
APPLICATION FOR PERMIT TO STORE AND/OR UTILIZE
MORE THAN Ill GALLONS OF HAZARDOUS MATERIALS
FULL NAME OF APPLICANT js
NAME OF ESTABLISHMENT �j,��$p, v�,��
ADDRESS OFESTABLISHMENT4�ff C 6 Pcve.
TELEPHONE NUMBER
SOLE OWNER: VYES NO
IF APPLICANT IS A PARTNERSHIP,FULL NAME AND HOME ADDRESS OF ALL
PARTNERS:
IF APPLICANT IS A CORPORATION: FEDERAL IDENTIFICATION NO. �2 a s9 S-S3
STATE OF INCORPORATION �YIIa,
FULL NAME AND HOME ADDRESS O
PRESIDENT
TREASURER
CLERK
a
SIGNATURE OF APPLICANT
RESTRICTIONS: HOME ADDRESS �9cS—.C�-� i.�,/ •y /�u%��
HOME TELEPHONE# Syr-6 73"- 7 j�z�
i:wm mum Mat Appticatiion=8.DOC
SPILL CONTINGENCY PLAN
Emergency Coordinator, Name: CLU- �
Address:
Daytime Phone: Jtr?- 775--y/1,5-
Evening Phone: 7F/- ?75-- 6d s-0
Fire Department:
Barnstable Public Health Division: 508-862-4644
DEP 24 Hour Spill Hot Line: 888-304-1133
Waste HW: Name:
CIS Phone:
Building diagram indicating hazardous material/waste storage area, location
of absorbent scavenger materials, fire extinguishers, fire alarms (if present),
and evacuation route (if applicable).
Actions to be taken to control a spill or release, and preventing it from
reaching a catch basin, sewer system or the ground.
I
MAIL-IN REQUESTS
Please mail the completed application form to the address below. Also include a copy of
your contingency plan (to handle hazardous waste spills, etc.) In addition, please include
the required fee of$100. Make check payable to: Town of Barnstable. Allow time for
in-house processing. Our mailing address is:
Town of Barnstable
Public Health Division
200 Main Street
Hyannis,MA 02601
FOR FAXED REQUESTS
Our fax number is (508) 790-6304. Please fax a completed application form. Also,
please fax us a copy of your contingency plan (to handle hazardous waste spills, etc.) In
addition, please mail the required fee of$100. Please make the check payable to: Town
of Barnstable. The check must be mailed to the address listed above. Allow time for in-
house processing.
For further assistance on any item above, call (508) 862-4644
Back to Main Public Health Division Page
JAinspection handouts\Haz Mat Application2008.DOC
n
s
ROBINSON SUPPLY BR2
CONTINGENCY PLAN
f
Robinson Supply Contingency Plan
Table of Contents
1 Executive Summary.................................................................................................... 1
2 Introduction................................................................................................................. 1
2.1 Purpose ..................................................................................................................3
2.2 Scope......................................................................................................................3
2.3 Plan Information....................................................................................................3
3 Contingency Plan Overview.......................................................................................4
3.1 Applicable Provisions and Directives....................................................................4
3.2 Objectives..............................................................................................................4
3.3 Organization..........................................................................................................5
3.4 Contingency Phases...............................................................................................9
3.4.1 Response Phase...........................................................................................9
3.4.2 Resumption Phase.......................................................................................9
3.4.3 Recovery Phase...........................................................................................9
3.4.4 Restoration Phase...................................................................................... 10
3.5 Assumptions ........................................................................................................ 10
3.6 Critical Success Factors and Issues..................................................................... 10
3.7 Mission Critical Systems/Applications/Services................................................. I 1
3.8 Threats................................................................................................................. 11
3.8.1 Probable Threats ....................................................................................... 12
4 System Description................................................................................................... 12
4.1 Physical Environment.......................................................................................... 13
4.2 Technical Environment........................................................................................ 13
5 Plan............................................................................................................................ 13
5.1 Plan Management................................................................................................ 13
5.1.1 Contingency Planning Workgroups.......................................................... 13
5.1.2 Contingency Plan Coordinator.................................................................. 13
5.1.3 System Contingency Coordinators............................................................ 13
5.1.4 Incident Notification................................................................................. 14
5.1.5 Internal Personnel Notification................................................................. 14
5.1.6 External Contact Notification................................................................... 14
5.1.7 Media Releases ......................................................................................... 14
5.1.8 Alternate Site (s) ....................................................................................... 15
5.2 Teams................................................................................................................... 15
5.2.1 Damage Assessment Team....................................................................... 15
5.2.2 Operations Team....................................................................................... 15
6 Recommended Strategies.......................................................................................... 16
7 Terms And Definitions.............................................................................................. 16
8 Appendices................................................................................................................36
APPENDIX A—CONTINGENCY PLAN CONTACT INFORMATION......................37
APPENDIX B—EMERGENCY PROCEDURES............................................................38
APPENDIX C—TEAM STAFFING AND TASKINGS..................................................39
APPENDIX D—ALTERNATE SITE PROCEDURES............................................. 40
APPENDIX E - CONTINGENCY LOG..........................................................................41
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I
Robinson Supply Contingency Plan
1 EXECUTIVE SUMMARY
Written upon completion of document. Contains introductory descriptions from all sec-
tions.
2 INTRODUCTION
This document contains the Contingency Plan for the ROBINSON SUPPLY HYANNIS. It
is intended to serve as the centralized repository for the information, tasks, and proce-
dures that would be necessary to facilitate the ROBINSON SUPPLY HYANNIS manage-
ment's decision-making process and its timely response to any disruptive or extended in-
terruption of the department's normal business operations and services. This is especial-
ly important if the cause of the interruption is such that a prompt resumption of opera-
tions cannot be accomplished by employing only normal daily operating procedures.
In terms of personnel and financial resources, the information tasks and procedures de-
tailed in this plan represent the ROBINSON SUPPLY HYANNIS management's demon-
strated commitment to response, resumption, recovery, and restoration planning. There-
fore, it is essential that the information and action plans in this plan remain viable and be
maintained in a state of currency in order to ensure the accuracy of its contents. To that
end, this introduction is intended to introduce and familiarize its readers with the organi-
zation of the plan.
It is incumbent upon every individual who is in receipt of the ROBINSON SUPPLY
HYANNIS Contingency Plan, or any parts thereof, or who has a role and/or responsibil-
ity for any information or materials contained in the document, to ensure that adequate
and sufficient attention and resources are committed to the maintenance and security of
the document and its contents.
Since the information contained in this document describes ROBINSON SUPPLY
HYANNIS management's planning assumptions and objectives, the plan should be con-
sidered a sensitive document. All of the information and material contents of this docu-
ment should be labeled, "Limited Official use".
The ROBINSON SUPPLY HYANNIS management has recognized the potential financial
and operational losses associated with service interruptions and the importance of main-
taining viable emergency response, resumption, recovery and restoration strategies.
The ROBINSON SUPPLY HYANNIS Contingency Plan is intended to provide a frame-
work for constructing plans to ensure the safety of employees and the resumption of time-
sensitive operations and services in the event of an emergency (fire, power or communi-
cations blackout, tornado, hurricane,flood, earthquake, civil disturbance, etc.)
Although the ROBINSON SUPPLY HYANNIS Contingency Plan provides guidance and
documentation upon which to base emergency response, resumption, and recovery plan-
ning efforts, it is not intended as a substitute for informed decision-making. Business
March 26 2014
Robinson Supply Contingency Plan
process managers and accountable executives must identify services for which disruption
will result in significant financial andlor operational losses. Plans should include de-
tailed responsibilities and specific tasks for emergency response activities and business
resumption operations based upon pre-defined time frames.
Constructing a plan and presenting it to senior management may satisfy the immediate
need of having a documented plan. However, this is not enough if the goal is to have a
viable response, resumption, recovery, and restoration capability. In order to establish
that capability, plans, and the activities associated with their maintenance (i.e. training,
revision, and exercising) must become an integral part of ROBINSON SUPPLY
HYANNIS operations.
A Contingency Plan is not a one-time commitment and is not a project with an estab-
lished start and end date. Instead, a Contingency Plan is an on-going,funded business
activity budgeted to provide resources required to:
• Perform activities required to construct plans
• Train and retrain employees
• Develop and revise policies and standards as the department changes
• Exercise strategies,procedures, team and resources requirements
• Re-exercise unattained exercise objectives
• Report on-going continuity planning to senior management
• Research processes and technologies to improve resumption and recovery efficiency
• Perform plan maintenance activities
Developing a Contingency Plan that encompasses activities required to maintain a viable
continuity capability ensures that a consistent planning methodology is applied to all of
the ROBINSON SUPPLY HYANNIS Contingency Plan elements necessary to create a
viable, repeatable and verifiable continuity capability include:
• Implementing accurate and continuous vital records, data backup, and off-site stor-
age
• Implementing capabilities for rapid switching of voice and data communication cir-
cuits to alternate site(s)
• Providing alternate sites for business operations
• Constructing a contingency organization
March 26 2014
Robinson Supply Contingency Plan
• Implementing contingency strategies
2.1 PURPOSE
The purpose of this plan is to enable the sustained execution of mission critical processes
and information technology systems for ROBINSON SUPPLY HYANNIS in the event of
an extraordinary event that causes these systems to fail minimum production require-
ments. The ROBINSON SUPPLY HYANNIS Contingency Plan will assess the needs and
requirements so that ROBINSON SUPPLY HYANNIS may be prepared to respond to the
event in order to efficiently regain operation of the systems that are made inoperable
from the event.
2.2 SCOPE
Insert information on the specific systems, locations, Facility divisions, technical bound-
aries and physical boundaries of the ROBINSON SUPPLY HYANNIS Contingency Plan.
2.3 PLAN INFORMATION
The Contingency Plan contains information in two parts related to the frequency of up-
dates required. The first part contains the plan's static information (i.e. the information
that will remain constant and will not be subject to frequent revisions). The second part
contains the plan's dynamic information (i.e. the information that must be maintained
regularly to ensure that the plan remains viable and in a constant state of readiness).
This dynamic information is viewed as the action plan. The action plan should be con-
sidered a living document and will always require continuing review and modification in
order to keep up with the changing ROBINSON SUPPLY HYANNIS environment.
The static information part of the Contingency Plan is contained in a MS-Word file and
printed as part of this document. This static information should be read and understood
by all employees, users, and administrators of the ROBINSON SUPPLY HYANNIS or at
least by those individuals who are involved in any phase of business response, resump-
tion, recovery, or restoration.
The dynamic information resides in the database of the ROBINSON SUPPLY HYANNIS
and will be printed as output for the appendixes of this document. By using the database,
dynamic information that is vital to the survival of the ROBINSON SUPPLY HYANNIS
will be easy to manage and update. The web-enabled database is designed for mainte-
nance of personnel contact lists, emergency procedures, and technical components. It is
already in operation for R OBINSON SUPPL Y HYANNIS.
For ease of use and reference, the static and dynamic information is maintained sepa-
rately. While it is necessary to be familiar with the static information during resumption,
it should not be necessary to read that information at the time of the event. The complet-
ed action plan of dynamic information provides all of the necessary lists, tasks, and re-
ports used for response, resumption, or recovery.
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Robinson Supply Contingency Plan
3 CONTINGENCY PLAN OVERVIEW
3.1 APPLICABLE PROVISIONS AND DIRECTIVES
The development of the ROBINSON SUPPLY HYANNIS Contingency Plan is required by
executive decisions and to meet regulatory mandates. The ROBINSON SUPPLY
HYANNIS management must maintain an information assurance infrastructure that will
ensure that its information resources maintain availability, confidentiality, integrity, and
non-repudiation of its data. Furthermore, ROBINSON SUPPLY HYANNIS management
must ensure their strategic information resources management capabilities. Therefore,
the ROBINSON SUPPLY HYANNIS Contingency Plan is being developed in accordance
with the following executive decisions, regulatory mandates,provisions, and directives:
• Office of Management and Budget Circular A-130, Revised (Transmittal Memoran-
dum No. 4), Appendix III, Security of Federal Automated Information Resources, No-
vember 2000.
• Computer Security Act of 1987, Public Law 100-235, January 1988.
• Presidential Decision Directive 63, Critical Infrastructure Protection, May 1998.
• Presidential Decision Directive 67, Enduring Constitutional Government and Conti-
nuity of Government Operations, October 1998.
• Executive Order 12656, Assignment of Emergency Preparedness Responsibilities,
November 1988.
• Federal Information Processing Standards (FIPS) Publication 87, Guidelines for
ADP Contingency Planning, March 1981.
• DOJ Order 2640.21), Information Technology Security, July 12, 2001.
The ROBINSON SUPPLY HYANNIS Contingency Plan is designed to be in accordance
with the strategic intent of the ROBINSON SUPPLY HYANNIS and the ROBINSON
SUPPLY HYANNIS's functional and operational mission.
3.2 OBJECTIVES
The ROBINSON SUPPLY HYANNIS is dependent on the variety of systems classified as
General Support Systems (GSSs), which provide mission critical functions of connectivi-
ty, Internet access, and email, or Major Applications (MAs) which are specific software
programs written to produce output to fulfill the ROBINSON SUPPLY HYANNIS service
to its customers or enable the ROBINSON SUPPLY HYANNIS to operate. In addition
March 26 2014
Robinson Supply Contingency Plan
these systems provide the means to offer electronic government (e-government). Alt-
hough many threats and vulnerabilities can be mitigated, some of the threats cannot be
prevented. Therefore, it is important that ROBINSON SUPPLY HYANNIS develop con-
tingency plans and disaster recovery plans to ensure the uninterrupted existence of its
business functions and continued service to the ROBINSON SUPPLY HYANNIS and the
public.
The primary focus of a contingency plan revolves around the protection of the two most
important assets of any organization: personnel and data. All facets of a contingency
plan should address the protection and safety of personnel and the protection and recov-
ery of data. The primary objective of this plan is to establish policies and procedures to
be used for information systems in the event of a contingency to protect and ensure func-
tioning of those assets. This includes establishing an operational capability to process
pre-designated critical applications, recovering data from off-site backup data sets, and
restoring the affected systems to normal operational status. The plan seeks to accomplish
the following additional objectives:
• Minimize the number of decisions which must be made during a contingency
• Identify the resources needed to execute the actions defined by this plan
• Identify actions to be undertaken by pre-designated teams
• Identify critical data in conjunction with customers that will be recovered during the
Hot Site phase of recovery operations
• Define the process for testing and maintaining this plan and training for contingency
teams
3.3 ORGANIZATION
In the event of a disaster or other circumstances which bring about the need for contin-
gency operations, the normal organization of the ROBINSON SUPPLY HYANNIS will
shift into that of the contingency organization. The focus of the ROBINSON SUPPLY
HYANNIS will shift from the current structure and function of"business as usual" to the
structure and function of a ROBINSON SUPPLY HYANNIS working towards the resump-
tion of time-sensitive business operations. In this plan, the ROBINSON SUPPLY
HYANNIS contingency organization will operate through phases of response, resump-
tion, recovery, and restoration. Each phase involves exercising procedures of the
ROBINSON SUPPLY HYANNIS Contingency Plan and the teams executing those plans.
The teams associated with the plan represent functions of a department or support func-
tions developed to respond, resume, recover, or restore operations or facilities of the
ROBINSON SUPPLY HYANNIS and its affected systems. Each of the teams is comprised
of individuals with specific responsibilities or tasks, which must be completed to fully ex-
March 26 2014
Robinson Supply Contingency Plan
ecute the plan. Primary and alternate team leaders, who are responsible to the plan
owner, lead each team.
Each team becomes a sub-unit of the ROBINSON SUPPLY HYANNIS contingency organ-
ization. Coordination teams may be singular for the ROBINSON SUPPLY HYANNIS
whereas technical teams will likely be system specific. Figure 3-1, Contingency Planning
Organizational Chart, shows the base organizational structure. The teams are structured
to provide dedicated,focused support in the areas of their particular experience and ex-
pertise for specific response, resumption and recovery tasks, responsibilities, and objec-
tives. A high degree of interaction among all teams will be required to execute the cor-
porate plan. Each team's eventual goal is the resumption/recovery and the return to sta-
ble and normal business operations and technology environments. Status and progress
updates will be reported by each team leader to the plan owner. Close coordination must
be maintained with CORPORATE OFFICE FALL RIVER and ROBINSON SUPPLY
HYANNIS management and each of the teams throughout the resumption and recovery
operations.
The ROBINSON SUPPLY HYANNIS contingency organization's primary duties are:
• To protect employees and information assets until normal business operations are
resumed.
• To ensure that a viable capability exists to respond to an incident.
• To manage all response, resumption, recovery, and restoration activities.
• To support and communicate with employees, system administrators, security of-
ficers, and managers.
• To accomplish rapid and efficient resumption of time-sensitive business opera-
tions, technology, and functional support areas.
• To ensure regulatory requirements are satisfied.
• To exercise resumption and recovery expenditure decisions.
• To streamline the reporting of resumption and recovery progress between the
teams and management of each system.
March 26 2014
Robinson Supply Contingency Plan
Contingency Plan CORPORATE
FDamage As- Damage As- Police Dept. Fire Dept. 911 DEP 24 Hour Spill Omni Security:
Barnstable Servpro:
NPalth r)iv Sn Q_�Za_
Emergency Oceanside
(nntrartnrc• Ractnratinn•
Chief Opera- Branch Opera-
tional tional
Figure 3-1 Contingency Planning Organizational Chart
March 26 2014 Page 7
Robinson Supply Contingency Plan
March 26 2014 Page 8
Robinson Supply Contingency Plan
3.4 CONTINGENCY PHASES
The ROBINSON SUPPLY HYANNIS Contingency Plan Coordinator, in conjunction with
CORPORATE management will determine which Teams/Team members are responsible
for each function during each phase. As tasking is assigned, additional responsibilities,
teams, and task lists need to be created to address specific functions during a specific
phase.
3.4.1 RESPONSE PHASE
• To establish an immediate and controlled SAFETY presence at the incident
site.
• To conduct a preliminary assessment of incident impact, known injuries, extent
of damage, and disruption to the ROBINSON SUPPLY HYANNIS services and
business operations.
• To find and disseminate information on if or when access to the facility will be
allowed.
• To provide ROBINSON SUPPLY HYANNIS management with the facts neces-
sary to make informed decisions regarding subsequent resumption and recov-
ery activity.
3.4.2 RESUMPTION PHASE
• To establish and organize a management control center and headquarters for
the resumption operations.
• To mobilize and activate the support teams necessary to facilitate and support
the resumption process.
• To notify and appraise time-sensitive business operation resumption team
leaders of the situation.
• To alert employees, vendors and other internal and external individuals and
organizations.
3.4.3 RECOVERY PHASE
• To prepare and implement procedures necessary to facilitate and support the
recovery of time-sensitive business operations.
March 26 2014 Page 9
Robinson Supply Contingency Plan
• To coordinate with higher headquarters to discern responsibilities that will fall
upon ROBINSON SUPPLY HYANNIS Business Operations Recovery Teams
and Technology Recovery Teams
• To coordinate with employees, vendors, and other internal and external indi-
viduals and organizations.
3.4.4 RESTORATION PHASE
• To prepare procedures necessary to facilitate the relocation and migration of
business operations to the new or repaired facility.
• Implement procedures necessary to mobilize operations, support and technolo-
gy department relocation or migration.
• Manage the relocation/migration effort as well as perform employee, vendor,
and customer notification before, during, and after relocation or migration.
3.5 ASSUMPTIONS
Include any assumptions that the Contingency Plan will hinge on. This could range from
absolutely necessary conditions to helpful information in support of the contingency plan
phases.
3.6 CRITICAL SUCCESS FACTORS AND ISSUES
This section addresses the factors and issues that specifically apply to the ROBINSON
SUPPLY HYANNIS Contingency Plan project that have been identified to be critical to
the successful implementation of the Contingency Plan. These factors are as follows:
• Absolute commitment by senior management to Contingency Planning and Disaster
Recovery.
• Budgetary commitment to Disaster Recovery.
• Modifications and improvements to the current scheduling procedures for the reten-
tion and transportation of back up files to the offsite storage facility.
• Completion of requirement assessment for, and then completion of the procurement of
a diesel generated alternate power source.
March 26 2014 Page 10
Robinson Supply Contingency Plan
3.7 MISSION CRITICAL SYSTEMS/APPLICATIONS/SERVICES
The following essential mission critical systems/applications/services that must be recov-
ered at the time of disaster in the following order due to critical interdependencies:
ROBINSON SUPPLY HYANNIS has identified the applications and services shown in
Figure 1.2 as mission critical:
SYSTEMS ACRONYM _R. _ SYSTEM NAME
NSTAR Business Electrical 800-340-9822
Internet Connectivity VERIZONINTERNET SERVICES 800-837-4966
National Grid Gas Emergencies 800-548-8000
Figure 3-2 Mission Critical Systems
3.8 THREATS
When developing strategies for a contingency plan, it is helpful to consider the entire
range of probable and possible threats that present a risk to an organization. From that
range of threats, likely scenarios can be developed and appropriate strategies applied. A
disaster recovery plan should be designed to be flexible enough to respond to extended
business interruptions, as well as major disasters.
The best way to achieve this goal is to design a contingency plan that could be used to
address a major disaster, but is divided into sections that can be used to address extend-
ed business interruptions. While each of the identified threats could result in a disaster
by itself, in a major disaster several of the threats might be present concurrently or occur
sequentially, depending on the circumstances.
As a result, it is advisable to develop several levels of strategies that can be applied as
needed. For example, a localized fire in the computing center may render some of that
space unusable. An appropriate strategy for that event may be temporary relocation of
personnel to another office within branch property or in other suitable local office space
in another office building or hotel. An event that required temporary evacuation of the
computer center, such as a truck accident in the tunnel and a chemical spill that may re-
quire several days to resolve, may necessitate switchover capabilities and possible re-
gional mirrored redundancy capabilities that would be transparent to the users. An event
of greater magnitude, such as an explosion, may render the branch unusable for an ex-
March 26 2014 Page 11
Robinson Supply Contingency Plan
tended duration of time and might necessitate a strategy based on mirrored redundancy
as well as a secondary strategy involving a commercial hot site. Time sensitivity and
mission criticality in conjunction with budgetary limitations, level of threat and degree of
risk will be major factors in the development of recommended strategies. (See § 6 for
Recommended Strategies)
3.8.1 PROBABLE THREATS
The table depicts the threats most likely to impact the ROBINSON SUPPLY HYANNIS
and components of their management. The specific threats that are represented by (XA)
are considered the most likely to occur within the ROBINSON SUPPLY HYANNIS envi-
ronment.
q PROBABILITY OF THREATSP
Probability of Occurrence: High Medium Low
Air Conditioning Failure X
Aircraft Accident X
Blackmail X
Bomb Threats X
Chemical Spills/HazMat X
Cold/Frost/Snow X
Communications Loss X
Data Destruction X
Earthquakes X
Fire XX
Flooding/Water Damage X
Nuclear Mishaps X
Power Loss/Outage XX
Sabotage/Terrorism X
Storms/Hurricanes X
Vandalism/Rioting X
Figure 3-3 ROBINSON SUPPLY HYANNIS: Risk Analysis Matrix
4 SYSTEM DESCRIPTION
In this section include information for each system under ownership or controlling au-
thority of the ROBINSON SUPPLY HYANNIS. Controlling authority assumes that a
function or mission element of a Facility/System has been contracted to an out-
side entity that provides the facilities, hardware, and software and personnel re-
quired to perform that task. Corporate and the Facility retain the oversight of that
operation and therefore are the controlling activity for that system.
March 26 2014 Page 12
Robinson Supply Contingency Plan
4.1 PHYSICAL ENVIRONMENT
Include the building location, internal facilities, entry security measures, alarms, and ac-
cess control.
4.2 TECHNICAL ENVIRONMENT
Include accurate description of hardware (processors, memory, and media storage) and
system software (operating system, applications). Include number of users, interconnect-
ed systems, and operational constraints.
Put specific software and hardware inventories, SLAs, vendor contacts in appendixes.
5 PLAN
5.1 PLAN MANAGEMENT
5.1.1 CONTINGENCY PLANNING WORKGROUPS
The development of recovery strategies and work-arounds require technical input, crea-
tivity, and pragmatism. The best way to create workable strategies and cohesive teams
that leverage out-of-the-box thinking is to involve management and information resource
management personnel in an ongoing informative dialogue. The <Facility/System
Name> management has developed and is facilitating Contingency Planning workgroups
to assist in the development and review of strategies, teams, and tasks.
5.1.2 CONTINGENCY PLAN COORDINATOR
A coordinator and an alternate should be appointed by ROBINSON SUPPLY HYANNIS
management and system owners to monitor and coordinate the ROBINSON SUPPLY
HYANNIS Contingency Plan, training and awareness, exercises, and testing. Additional-
ly, this person will coordinate strategy development with Contingency Planning
Workgroups, System Contingency Coordinator, Team Leaders, Business Process Owners,
and Management. The Contingency Planning Coordinator should work closely with sys-
tem technical managers to ensure the viability of the ROBINSON SUPPLY HYANNIS
Contingency Plan. The Contingency Plan Coordinator will manage contingency teams
that are not system specific (see section 5.2). It is recommended that the individual(s)
appointment(s) be documented in writing, and that specific responsibilities be identified
and included in their job descriptions.
5.1.3 SYSTEM CONTINGENCY COORDINATORS
A coordinator and an alternate should be appointed for each section under ownership or
controlling authority of the ROBINSON SUPPLY HYANNIS by Corporate management
and system owners. Their primary task will be to monitor and coordinate the
ROBINSON SUPPLY HYANNIS contingency planning, training and awareness, exercis-
es, and testing. Additionally, this person will manage contingency teams (see Section
March 26 2014 Page 13
I
Robinson Supply Contingency Plan
5.2) that are assigned specifically to their system and report directly to the Contingency
Plan Coordinator. It is recommended that the individual(s) appointment(s) be document-
ed in writing, and that specific responsibilities be identified and included in their job de-
scriptions.
5.1.4 INCIDENT NOTIFICATION
The facilities managers for the locations where the critical components of the
ROBINSON SUPPLY HYANNIS systems are located should be provided with the tele-
phone numbers of ROBINSON SUPPLY HYANNIS Emergency Response Team members.
Upon notification, the team will meet in (TBD)for the purpose of conducting initial inci-
dent assessment and issuing advisory reports of status to the Corporate Offices and
ROBINSON SUPPLY HYANNIS management. If the facilities manager, emergency re-
sponse personnel, or Emergency Response Team Leader has determined that the building
cannot be entered, the alternate meeting place will be the (TBD).
5.1.5 INTERNAL PERSONNEL NOTIFICATION
The ROBINSON SUPPLY HYANNIS "Emergency Notification"procedure, or a modified
version thereof, should be developed and used for notification of the Crisis Management
Team and other Disaster Recovery Teams regarding specific response actions taken dur-
ing response operations. Within the `personal contact" database, a single source per-
sonal information table should readily available that includes home addresses, contact
telephone phone numbers, and emergency contact information. In the event of a disaster,
a lack of specific personal data, including home addresses, cell phone numbers, pager
numbers, and alternate contact information, could result in the inability to locate and
contact key personnel and team members. This automated personnel database should be
maintained and updated continuously. This database may be maintained internally or
somewhere else within the department, as long as the information contained therein re-
mains current and accessible.
5.1.6 EXTERNAL CONTACT NOTIFICATION
The ROBINSON SUPPLY HYANNIS "Emergency Notification"procedure, or a modified
version thereof, should be developed and used for notification of its Contingency Plan
service providers, Town of Barnstable state I federal agencies, external contacts, ven-
dors, suppliers, etc.
5.1.7 MEDIA RELEASES
All incident related information (printed or spoken), concerning the ROBINSON
SUPPLY HYANNIS will be coordinated and issued through the Department or Compo-
nent Office of Public Affairs (OPA).
March 26 2014
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5.1.8 ALTERNATE SITE(S)
Include location of pre positioned Information Technology Assets for activation in a con-
tingency operation mode. It is suggested that local sites for facility-/system-specific con-
tingencies be maintained, such as a "Tech Hotel, " where the contingency planner rents
space and information technology equipment.
Additional local alternatives could be in the form of reciprocating MOAs and/or MOUs
with ROBINSON SUPPLY HYANNIS or other Federal agencies for the utilization of
space for the installation of equipment, connectivity infrastructure and personnel accom-
modations should the need arise.
An alternate site with a distance of at least 100 miles should be considered. Should a re-
gional event take place that renders Facility systems ineffective and the inability for
physical access, a relocation site would serve the needs for contingency operations.
5.2 TEAMS
The following are suggested teams that will be assigned to execute the contingency plan:
Some teams may not be necessary depending on the system. If this is the case
you should simply remove the heading and table. Certain teams will be replicat-
ed for each system and placed under the System Contingency Coordinator given
the vast differences in hardware, software, and external communications for each
system. Each team will have a roster and task list of actions and responsibilities
generated by the IMS database to be included in an appendix.
5.2.1 DAMAGE ASSESSMENT TEAM#1 
The Damage Assessment Team is a technical group responsible for assessing damage to
the Facility/System and its components. It is composed of personnel with a thorough un-
derstanding of hardware and equipment and the authority to make decisions regarding
the procurement and disposition of hardware and other assets. This team is primarily
responsible for initial damage assessment, accounting of damage assessment, loss mini-
mization, salvage and procurement of necessary replacement equipment and interfaces.
This team should include vendor representatives.
The Damage Assessment Team will enter the facility as soon as they have received per-
mission to do so from emergency services. A written detailed account should be made of
the general status of the work area, with specific attention to the condition of hardware,
software,furnishings, and fixtures. Recommendations should be made that all damaged
equipment, media, and documentation be routed immediately to disaster recovery and
restoration experts for a determination as to its ability to be salvaged or restored.
5.2.2 OPERATIONS TEAM
The Operations Team consists of operators responsible for running emergency produc-
tion for critical systems, coordinating with Backup Team to ensure that applications sys-
tem data and operating instructions are correct, and with the Liaison Team to advise of
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Robinson Supply Contingency Plan
the production status and any unusual problems requiring assistance. Data In-
put/Control Teams could be separate groups or subgroups of the Operations Team.
6 RECOMMENDED STRATEGIES
The following information represents potential recommendations to and other tech-
nical management positions as appropriate. These should be considered as solu-
tions that potentially may assist in the continued development of their recovery ca-
pabilities in a post-disaster situation.
7 TERMS AND DEFINITIONS
The following is a comprehensive list of terms that are important in contingency planning
and recovery operations. Add any Facility specific and system specific terms with defini-
tions relevant to the Contingency Plan in the appropriate alphabetical positions.
ABC Fire Extinguisher - Chemically based devices used to eliminate ordinary combus-
tible, flammable liquid, and electrical fires.
Acceptable Level of Risk- typically refers to the point at which the level of risk is more
acceptable than the cost to mitigate the risk(in dollars or affect on computer system func-
tion).
Access - the ability to do something with a computer resource. This usually refers to a
technical ability (e.g., read, create, modify, or delete a file, execute a program, or use an
external connection); admission; entrance.
Access control - the process of limiting access to the resources of an IT system only to
authorized users,programs, processes, or other IT systems.
Accountability - the property that enables activities on a system to be traced to individu-
als, who may then be held responsible for their actions.
Actuator - A mechanical assembly that positions the read/write head assembly over the
appropriate tracks.
Activation - When all or a portion of the recovery plan has been put into motion.
Adequate security - security commensurate with the risk and magnitude of the harm re-
sulting from the loss, misuse, or unauthorized access to, or modification of information.
This includes assuring that systems and applications used by ROBINSON SUPPLY
HYANNIS operate effectively and provide appropriate confidentiality, integrity, and
availability, through the use of cost-effective management, personnel, operational, and
technical controls.
Alert-Notification that a disaster situation has occurred - stand by for possible activation
of disaster recovery plan.
Alternate Site - A location, other than the normal facility, used to process data and/or
conduct critical business functions in the event of a disaster. Similar Terms: Alternate
Processing Facility, Alternate Office Facility, And Alternate Communication Facility.
Application - the use of information resources (information and information technology)
to satisfy specific set of user requirements.
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Application program - A software program comprising a set of statements, defining cer-
tain tasks.
Application Recovery - The component of Disaster Recovery that deals specifically with
the restoration of business system software and data, after the processing platform has
been restored or replaced. Similar Terms: Business System Recovery.
Array - An arrangement of two or more disk drives: may be in Redundant Array of Inex-
pensive Disks (RAID) or daisy-chain fashion.
Asset—a value placed on goods owned by an organization
Assumptions - Basic understandings about unknown disaster situations that the disaster
recovery plan is based on.
Assurance - a measure of confidence that the security features and architecture of an au-
tomated information system accurately mediate and enforce the security policy.
Asynchronous Transfer Mode (ATM) - A network architecture that divides messages
into fixed-size units (cells) and establishes a switched connection between the originating
and receiving stations; enables transmission of various types of data (video, audio, etc.)
over the same line without one data type dominating the transmission
Audit system - an independent review, examination of the records, and activities to ac-
cess the adequacy of system controls; to ensure compliance with established policies and
operational procedures. The audit system is an essential tool for the determination and
recommendation of necessary changes in controls, policies, or procedures.
Audit trail - a series of records of computer events about an operating system, an appli-
cation, or user activities.
Auditing-the review and analysis of management, operational, and technical controls.
Authentication - proving (to some reasonable degree) a user's identity. It can also be a
measure designed to provide protection against fraudulent transmission by establishing
the validity of a transmission, message, station, or originator.
Authorization - the permission to use a computer resource. Permission is granted, di-
rectly or indirectly, by the application or system owner.
Automated—means computerized for the purpose of this document.
Availability - the property of being accessible and usable, upon demand by an authorized
entity, to complete a function. The information technology system or installation con-
tains information or provides services that must be available on a timely basis, to meet
mission requirements or to avoid substantial losses. Controls to protect the availability of
information are required, if the information is critical to the ROBINSON SUPPLY
HYANNIS's activity's functions. Access to some information requires ROBINSON
SUPPLY HYANNIS to ensure the availability of that information within a short period of
time.
Back Office Location - An office or building, used by the organization to conduct sup-
port activities,that is not located within an organization's headquarters or main location.
Backbone - the underlying network communication conduit or line by which all main
servers and devices are connected; backbone devices are typically servers, routers, hubs,
and bridges; client computers are not connected directly to the backbone.
Backup - means either procedures or standby equipment that are available for use in the
event of a failure or inaccessibility of normally used equipment or procedures or to make
a copy of data or a program in case the original is lost, damaged, or otherwise unavaila-
ble.
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Backup Agreement - A contract to provide a service that includes the method of perfor-
mance, the fees, the duration, the services provided, and the extent of security and confi-
dentiality maintained.
Backup Position Listing - A list of alternative personnel who can fill a recovery team
position when the primary person is not available.
Backup Strategies (Recovery Strategies) - Alternative operating method (i.e., platform,
location, etc.) for facilities and system operations in the event of a disaster.
Bandwidth - the amount of data that can be transmitted via a given communications
channel (e.g., between a hard drive and the host PC) in a given unit of time.
Block - a portion of a volume usually 512 bytes in size; often referred to as a "logical
block."
Burst mode - a temporary, high-speed data transfer mode that can transfer data at signif-
icantly higher rates than would normally be achieved with non-burst technology; the
maximum throughput a device is capable of transferring data.
Bus - the main communication avenue in a computer; an electrical pathway along which
signals are sent from one part of the computer to another.
Business Continuity Planning (BCP): An all encompassing, "umbrella" term covering
both disaster recovery planning and business resumption planning. Also see disaster re-
covery planning and business resumption planning
Business Impact Analysis (BIA) - The process of analyzing all business functions and
the effect that a specific disaster may have upon them.
Business Interruption - Any event, whether anticipated (i.e., public service strike) or
unanticipated (i.e., blackout) which disrupts the normal course of business operations at a
corporate location.
Business Interruption Costs - The costs or lost revenue associated with an interruption
in normal business operations.
Business Recovery Coordinator-See Disaster Recovery Coordinator.
Business Recovery Process - The common critical path that all companies follow during
a recovery effort. There are major nodes along the path that are followed regardless of
the organization. The process has seven stages: 1) Immediate response, 2) Environmental
restoration, 3) Functional restoration, 4) Data synchronization, 5) Restore business func-
tions, 6) Interim site, and 7) Return home.
Business Recovery Team - A group of individuals responsible for maintaining and coor-
dinating the recovery process. Similar Terms: Recovery Team
Business Resumption Planning (BRP): The operations piece of business continuity
planning. Also see: Disaster Recovery Planning
Business Unit Recovery - The component of Disaster Recovery which deals specifically
with the relocation of key organization personnel in the event of a disaster, and the provi-
sion of essential records, equipment supplies, work space, communication facilities,
computer processing capability, etc. Similar Terms: Work Group Recovery.
Byte-The fundamental data unit for personal computers, comprising 8 contiguous bits.
Cache - A large bank of random access memory used for temporary storage of infor-
mation.
Computer-Aided Design (CAD) -; the use of a computer in industrial design applica-
tions such as architecture, engineering, and manufacturing.
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Robinson Supply Contingency Plan
Call back- a procedure for identifying a remote terminal. In a call back, the host system
disconnects the caller and then dials the authorized telephone number of the remote ter-
minal to reestablish the connection. Synonymous with dial back.
Central Office - a secure, self-contained telecommunications equipment building that
houses servers, storage systems, switching equipment, emergency power systems, and
related devices that are used to run telephone systems.
Certified Disaster Recovery Planner (CDRP): CDRP's are certified by the Disaster
Recovery Institute, a not-for-profit corporation, which promotes the credibility and pro-.
fessionalism in the DR industry.
Checklist Test - A method used to test a completed disaster recovery plan. This test is
used to determine if the information such as phone numbers, manuals, equipment, etc. in
the plan is accurate and current.
Clustered servers - The concept of combining multiple host computers together through
a private communication line, such as Ethernet backbone, to form a ring of host comput-
ers; this ring of host computers act as a single entity, capable of performing multiple
complex instructions by distributing the workload across all members of the ring.
Clustered storage - the concept of combining multiple storage servers together to form a
redundant ring of storage devices; clustered storage systems typically perform multiple
read and write requests through parallel access lines to the requesting computer.
Cold Site - An alternate facility that is void of any resources or equipment except air-
conditioning and raised flooring. Equipment and resources must be installed in such a
facility to duplicate the critical business functions of an organization. Cold-sites have
many variations depending on their communication facilities, Uninterruptible Power
Source (UPS) systems, or mobility (Relocatable-Shell). Similar Terms: Shell-site; Back-
up site; Recovery site;Alternative site.
Command And/Or Control Center (CAC/CNC/CCC) - A centrally located facility
having adequate phone lines to begin recovery operations. Typically it is a temporary
facility used by the management team to begin coordinating the recovery process and
used until the alternate sites are functional.
Commerce service provider (CSP) - A company that provides e-commerce solutions
for retailers.
Competitive local exchange carrier (CLEC) - a long distance carrier, cable company,
or small startup local exchange carrier that competes for business in a local telephone
market; many CLECs also offer Internet services.
Computer virus - A program that "infects" computer systems in much the same way, as
a biological virus infects humans. The typical virus "reproduces" by making copies of
itself and inserting them into the code of other programs—either in systems software or
in application programs.
Communications Failure - An unplanned interruption in electronic communication be-
tween a terminal and a computer processor, or between processors, as a result of a failure
of any of the hardware, software, or telecommunications components comprising the link.
(Also refer to Network Outage.)
Communications Recovery - The component of Disaster Recovery which deals with the
restoration or rerouting of an organization's telecommunication network, or its compo-
nents, in the event of loss. Similar Terms: (Telecommunication Recovery, Data Commu-
nications Recovery)
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Computer Recovery Team (CRT) - A group of individuals responsible for assessing
damage to the original system, processing data in the interim, and setting up the new sys-
tem.
Confidentiality - the assurance that information is not disclosed to unauthorized entities
or processes. The information technology system or installation contains information that
requires protection from unauthorized or inappropriate disclosure. Some information
must be protected from unauthorized or accidental disclosure. ROBINSON SUPPLY
HYANNIS is required to prevent some information from release to persons without the
proper qualifications. Information requiring protection from unauthorized disclosure in-
cludes classified information, information related to military operations and equipment,
confidential commercial business information, confidential ROBINSON SUPPLY
HYANNIS business information, Privacy Act information, law enforcement confidential
information, procurement-sensitive information, budgetary information prior to OMB
release, and information exempt from disclosure under the Freedom of Information Act
(FOIA).
Configuration control - the process of controlling modifications to the system's hard-
ware, software, and documentation that provide sufficient assurance that the system is
protected against the introduction of improper modifications before, during, and after sys-
tem implementation.
Configuration management (CM) - The management of changes made to a system's
hardware, software, firmware, documentation, tests, test fixtures, and test documentation
throughout the development and operational life of the system.
Consortium Agreement - An agreement made by a group of organizations to share pro-
cessing facilities and/or office facilities, if one member of the group suffers a disaster.
Similar Terms: Reciprocal Agreement.
Contingency plan - a plan for emergency response, back-up operations, and post-disaster
recovery for information technology systems and installations in the event normal opera-
tions are interrupted. The contingency plan should ensure minimal impact upon data pro-
cessing operations in the event the information technology system or facility is damaged
or destroyed.
Contingency planning - a plan that addresses how to keep an organization's critical
functions operating in the event of any kind of disruptions. See Disaster Recovery Plan
Contingency Planning-See also Disaster Recovery Planning.
Controller - a unit or circuitry that manages the information flow between storage disks
and the computer.
Cooperative Hot sites - A hot site owned by a group of organizations available to a
group member should a disaster strike. Also See Hot-Site.
Cost Benefit Analysis - the assessment of the costs of providing data protection for a
system versus the cost of losing or compromising a system.
Cost of ownership - the purchase price of equipment plus the cost of operating this
equipment over its projected life span.
Commercial Off-the-Shelf(COTS) -; Commercially available products that can be pur-
chased and integrated with little or no customization, thus facilitating customer infra-
structure expansion and reducing costs.
Countermeasure - any action, device, procedure, technique, or other measure that re-
duces the vulnerability of, or threat to a system.
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Crate & Ship - A strategy for providing alternate processing capability in a disaster, via
contractual arrangements with an equipment supplier to ship replacement hardware with-
in a specified time period. Similar Terms: Guaranteed Replacement, Quick Ship.
Crisis - A critical event, which, if not handled in an appropriate manner, may dramatical-
ly impact an organization's profitability, reputation, or ability to operate.
Crisis Management - The overall coordination of an organization's response to a crisis,
in an effective, timely manner, with the goal of avoiding or minimizing damage to the
organization's profitability, reputation, or ability to operate.
Crisis Simulation - The process of testing an organization's ability to respond to a crisis
in a coordinated, timely, and effective manner, by simulating the occurrence of a specific
crisis.
Critical Functions -Business activities or information, which could not be interrupted or
unavailable for several business days without significantly jeopardizing operation of the
organization.
Critical Records - Records or documents, which, if damaged or destroyed, would cause
considerable inconvenience and/or require replacement or recreation at considerable ex-
pense.
Cryptography - the principles, means, and methods for rendering information unintelli-
gible and for restoring encrypted information to intelligible form.
Computer Telephony Integration (CTI) - Providing a link between telephone systems
and computers to facilitate incoming and outgoing call handling and control; the physical
link between a telephone and server.
Digital Audio Tape (DAT) - A digital magnetic tape format originally developed for au-
dio recording and now used for computer backup tape; the latest DAT storage format is
DDS (Digital Data Storage).
Damage Assessment - The process of assessing damage, following a disaster, to com-
puter hardware, vital records, office facilities, etc. and determining what can be salvaged
or restored and what must be replaced.
Data Center Recovery - The component of Disaster Recovery that deals with the resto-
ration, at an alternate location, of data centers services and computer processing capabili-
ties. Similar Terms: Mainframe Recovery.
Data Center Relocation - The relocation of an organization's entire data processing op-
eration.
Declaration Fee - A one-time fee, charged by an Alternate Facility provider, to a cus-
tomer who declares a disaster. Similar Terms: Notification Fee. NOTE: Some recovery
vendors apply the declaration fee against the first few days of recovery.
Decryption - the process of taking an encrypted file and reconstructing the original file.
This is the opposite of encryption.
Dedicated Line - A pre-established point-to-point communication link between comput-
er terminals and a computer processor, or between distributed processors, that does not
require dial-up access.
Departmental Recovery Team - A group of individuals responsible for performing re-
covery procedures specific to their department.
Dynamic Growth and Reconfiguration (DGR) - A Dot Hill technology that allows the
system administrator to quickly and easily add capacity or change RAID levels while the
system is in use.
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Dial Backup - The use of dial-up communication lines as a backup to dedicated lines.
Dial-Up Line - A communication link between computer terminals and a computer pro-
cessor,which is established on demand by dialing a specific telephone number.
Disaster - Any event that creates an inability on an organizations part to provide critical
business functions for some predetermined period of time. Similar Terms: Business In-
terruption; Outage; Catastrophe.
Disaster Prevention - Measures employed to prevent, detect, or contain incidents that, if
unchecked, could result in disaster.
Disaster Prevention Checklist- A questionnaire used to assess preventative measures in
areas of operations such as overall security, software, data files, data entry reports, mi-
crocomputers, and personnel.
Disaster Recovery - The ability to respond to an interruption in services by implement-
ing a disaster recovery plan to restore an organization's critical business functions.
Disaster Recovery Administrator - The individual responsible for documenting recov-
ery activities and tracking recovery progress.
Disaster Recovery Coordinator - The Disaster Recovery Coordinator may be responsi-
ble for overall recovery of an organization or unit(s). Similar Terms: Business Recovery
Coordinator.
Disaster Recovery Period - The time period between a disaster and a return to normal
functions, during which the disaster recovery plan is employed.
Disaster Recovery Plan (DRP) - The document that defines the resources, actions, tasks
and data required to manage the business recovery process in the event of a business in-
terruption. The plan is designed to assist in restoring the business process within the stat-
ed disaster recovery goals.
Disaster Recovery Planning - The technological aspect of business continuity planning.
The advance planning and preparations that are necessary to minimize loss and ensure
continuity of the critical business functions of an organization in the event of disaster.
Similar Terms: Contingency planning; business resumption planning; corporate contin-
gency planning; business interruption planning; disaster preparedness.
Disaster Recovery Software - An application program developed to assist an organiza-
tion in writing a comprehensive disaster recovery plan.
Disaster Recovery Teams (Business Recovery Teams): A structured group of teams
ready to take control of the recovery operations if a disaster should occur.
Disk array (see array) - an arrangement of two or more hard disks, in RAID or daisy-
chain configuration, organized to improve speed and provide protection of data against
loss.
Distributed computing environment - A set of middleware standards that defines the
method of communication between clients and servers in a cross-platform computing en-
vironment; enables a client program to initiate a request that can be processed by a pro-
gram written in a different computer language and housed on a different computer plat-
form.
Digital Linear Tape (DLT) - A serpentine technology first introduced by Digital
Equipment Corporation, and later developed by Quantum for tape backup/archive of net-
works and servers; DLT technology addresses midrange to high-end tape backup re-
quirements.
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Electronic Industries Association (EIA) - A trade association that establishes electrical
and electronics-oriented standards.
Electronic Vaulting - Transfer of data to an offsite storage facility via a communication
link rather than via portable media. Typically used for batch/journaled updates to critical
files to supplement full backups taken periodically.
Emergency - A sudden, unexpected event requiring immediate action due to potential
threat to health and safety, the environment, or property.
Emergency Preparedness - The discipline which ensures an organization, or communi-
ty's readiness to respond to an emergency in a coordinated,timely, and effective manner.
Emergency Procedures - A plan of action to commence immediately to prevent the loss
of life and minimize injury and property damage.
Electro Magnetic Interference (EMI) —; What occurs when electromagnetic fields from
one device interfere with the operation of some other device.
Employee Relief Center (ERC) - A predetermined location for employees and their
families to obtain food, supplies, financial assistance, etc., in the event of a catastrophic
disaster.
Encryption - The process of coding a message to make it unintelligible.
Enterprise storage network (ESN) - an integrated suite of products and services de-
signed to maximize heterogeneous connectivity and management of enterprise storage
devices and servers; a dedicated, high-speed network connected to the enterprise's storage
systems, enabling files and data to be transferred between storage devices and client
mainframes and servers.
Environment - the aggregate of external procedures, conditions, and objects that affect
the development, operation, and maintenance of a system.
Ethernet- a local area network standard for hardware, communication, and cabling.
Extended Outage - A lengthy, unplanned interruption in system availability due to com-
puter hardware or software problems, or communication failures.
Extra Expense Coverage - Insurance coverage for disaster related expenses that may be
incurred until operations are fully recovered after a disaster.
Facilities - A location containing the equipment, supplies, voice and data communication
lines, to conduct transactions required to conduct business under normal conditions. Sim-
ilar Terms: Primary Site, Primary Processing Facility, Primary Office Facility.
Failover - the transfer of operation from a failed component (e.g., controller, disk drive)
to a similar, redundant component to ensure uninterrupted data flow and operability.
Fault tolerance - the ability of a system to cope with internal hardware problems (e.g., a
disk drive failure) and still continue to operate with minimal impact, such as by bringing
a backup system online.
Fiber Channel-Arbitrated Loop (FC-AL) -A fast serial bus interface standard intended
to replace SCSI on high-end servers. A Fiber Channel implementation in which users are
attached to a network via a one-way ring(loop) cabling scheme.
Fiber Channel Community (FCC) -; An international non-profit organization whose
members include manufacturers of servers, disk drives, RAID storage systems, switches,
hubs, adapter cards,test equipment, cables and connectors, and software solutions.
Fiber Channel - A high-speed storage/networking interface that offers higher perfor-
mance, greater capacity and cabling distance, increased system configuration flexibility
and scalability, and simplified cabling.
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Fiber Distributed Data Interface (FDDI) - A 100 Mbit/s ANSI standard LAN architec-
ture, defined in X3T9.5. The underlying medium is optical fiber (though it can be copper
cable, in which case it may be called CDDI) and the topology is a dual-attached, counter-
rotating token ring.
File Backup - The practice of dumping (copying) a file stored on disk or tape to another
disk or tape. This is done for protection case the active file gets damaged.
File Recovery-The restoration of computer files using backup copies.
File Server - The central repository of shared files and applications in a computer net-
work(LAN).
Footprint - the amount of floor space that a piece of equipment (e.g., a rackmount enclo-
sure) occupies.
Form factor - the physical size and shape of a device; often used to describe the size of
disk arrays in a rack mount enclosure.
Forward Recovery -The process of recovering a data base to the point of failure by ap-
plying active journal or log data to the current backup files of the database.
Full Recovery Test An exercise in which all recovery procedures and strategies are test-
ed(as opposed to a Partial Recovery Test.)
Generator-An independent source of power usually fueled by diesel or natural gas.
Gigabyte- approximately one billion bytes, 1,024 megabytes.
Host Bus Adapter (HBA) -; a hardware card that resides on the PC bus and provides an
interface connection between a SCSI device (such as a hard drive) and the host PC.
Halon -A gas used to extinguish fires effective only in closed areas.
High Priority Tasks - Activities vital to the operation of the organization. Currently be-
ing phased out due to environmental concerns. Similar Terms: Critical Functions
Home page - The main page on a Web site that serves as the primary point of entry to
related pages within the site and may have links to other sites as well.
Host-attached storage - A storage system that is connected directly to the network serv-
er; also referred to as server-attached storage.
Hot site -An alternate facility that has the equipment and resources to recover the busi-
ness functions affected by the occurrence of a disaster. Hot-sites may vary in type of fa-
cilities offered (such as data processing, communication, or any other critical business
functions needing duplication). Location and size of the hot-site will be proportional to
the equipment and resources needed. Similar Terms: Backup site; Recovery site; Recov-
ery Center;Alternate processing site.
Hot spare - a backup component (e.g., disk or controller) that is online and available
should the primary component go down.
Hot swappable - the ability to replace a component (e.g., disk drive, controller, fan,
power source)while the system is on line, without having to power down; also referred to
as hot-plug removable.
Hierarchical Storage Management (HSM) -; a storage system in which new, frequently
used data is stored on the fastest, most accessible (and generally more expensive) media
(e.g., RAID) and older, less frequently used data is stored on slower (less expensive) me-
dia(e.g., tape).
Hub - A device that splits one network cable into a set of separate cables, each connect-
ing to a different computer; used in a local area network to create a small-scale network
by connecting several computers together.
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Human Threats - Possible disruptions in operations resulting from human actions (i.e.,
disgruntled employee,terrorism, etc.).
Heat, Ventilation, and Air Conditioning (HVAC) — The system that provides and
maintains a controlled environment with conditions conducive to continuous and uninter-
rupted computer operations.
Identification - The process that enables, generally by the use of unique machine-
readable names, recognition of users or resources, as indistinguishable, to those previous-
ly described to the automated information system.
Institute of Electrical and Electronics Engineers (IEEE) - The largest technical socie-
ty in the world, consisting of engineers, scientists, and students; has declared standards
for computers and communications.
Initiator- A Small Computer System Interface (SCSI) device that requests another SCSI
device (a target) to perform an operation; usually a host computer acts as an initiator and
a peripheral device acts as a target.
Information system - The organized collection,processing, transmission, and dissemina-
tion of information in accordance with defined procedures, whether automated or manual.
Information technology system - an information system that is automated or is an as-
sembly of computer hardware and software configured for the purpose of classifying,
sorting, calculating, computing, summarizing, transmitting and receiving, storing and re-
trieving data with a minimum of human intervention. The term includes single applica-
tion programs, which operate independently of other program applications. A "sensitive
information technology system" means an information technology system that contains
sensitive information.
Information technology installation - one or more computer or office automation sys-
tems, including related telecommunications, peripheral and storage units, central pro-
cessing units, and operating and support system software. Information technology instal-
lations may range from information technology installations, such as large centralized
computer centers, to individual stand-alone microprocessors, such as personal computers.
A "sensitive information technology installation" means an information technology in-
stallation, which contains or provides processing for a sensitive information technology
system.
Infrastructure — (1) the physical equipment (computers, cases, racks, cabling, etc.) that
comprises a computer system; (2) the foundational basis that supports the information
management capabilities, including the telecommunications and network connectivity.
Integrity, data - That attribute of data relating to the preservation of(1) its meaning and
completeness, (2) the consistency of its representation(s), and (3) its correspondence to
what it represents. The information technology system or installation contains infor-
mation that must be protected from unauthorized, unanticipated, or unintentional modifi-
cation or destruction, including detection of such activities. Integrity is important to all
information because inaccuracy compromises the value of the information system. Law
enforcement, mission and life critical, and financial information are examples of infor-
mation requiring protection to preserve integrity.
Integrity, system - That attribute of a system when it performs its intended function in an
unimpaired manner, free from deliberate or inadvertent unauthorized manipulation of the
system.
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InterFacility Contingency Planning Regulation A regulation written and imposed by
the Federal Financial Institutions Examination Council concerning the need for financial
institutions to maintain a working disaster recovery plan.
Interface - A connection between hardware devices, applications, or different sections of
a computer network.
Interim Organizational Structure - An alternate organization structure that will be used
during recovery from a disaster. This temporary structure will typically streamline chains
of command and increase decision-making autonomy.
Internal Hot sites - A fully equipped alternate processing site owned and operated by the
organization.
Internet-A worldwide system of linked computer networks.
Internet Service Provider (ISP) - A company that provides Internet access services to
consumers and businesses; ISPs lease connections from Internet backbone providers;
while most ISPs are small companies that service a local area, there are also regional and
national ISPs (such as America Online).
Interoperability - The ability of one computer system to control another, even though
the two systems are made by different manufacturers.
Interruption - An outage caused by the failure of one or more communications links
with entities outside of the local facility.
Intranet - a computer network, based on Internet technology, which is designed to meet
the internal needs for sharing information within a single organization or company.
Input/Output (I/O) -; Reception (read) or transmission (write) of computer signals; the
entire connection path between the CPU bus and the disk drives.
I/Os Per Second (IOPS) - A measure of performance for a host-attached storage device
or RAID controller.
Just A Bunch Of Disks (JBOD) -A disk array without a controller.
Kernel- The core of an operating system such as Windows 98, Windows NT, Mac OS or
Unix; provides basic services for the other parts of the operating system, making it possi-
ble for it to run several programs at once (multitasking), read and write files and connect
to networks and peripherals.
Local Area Network(LAN) - A LAN consists of personal computers that are connected
together through various means, so that they can communicate with each other. A net-
work of computers, within a limited area (e.g., a company or organization); Computing
equipment, in close proximity to each other, connected to a server which houses software
that can be access by the users. This method does not utilize a public carrier. See Also
WAN.
LAN Recovery - The component of Disaster Recovery which deals specifically with the
replacement of LAN equipment in the event of a disaster, and the restoration of essential
data and software Similar Terms: Client/Server Recovery
Leased Line-Usually synonymous with dedicated line.
Legacy - A computer, system, or software that was created for a specific purpose but is
now outdated; anything left over from a previous version of the hardware or software.
Line Rerouting - A service offered by many regional telephone companies allowing the
computer center to quickly reroute the network of dedicated lines to a backup site.
Line Voltage Regulators - Also known as surge protectors. These protectors/regulators
distribute electricity evenly.
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Logic Bomb - A computer code that is preset to cause a malfunction, at a later time,
when a specified set of logical conditions occurs. For example, a specific social security
number in a payroll system is processed and the logic bomb is activated, causing an im-
proper amount of money to be printed on the check.
Loss - The unrecoverable business resources that are redirected or removed as a result of
a disaster. Such losses may be loss of life, revenue, market share, competitive stature,
public image, facilities, or operational capability.
Loss Reduction - The technique of instituting mechanisms to lessen the exposure to a
particular risk. Loss reduction is intended to react to an event and limit its effect. Exam-
ples of Loss Reduction include sprinkler systems.
Linear Tape Open (LTO) -; A new standard tape format developed by HP, IBM, and
Seagate; expected availability in 2000.
Logical Unit Number (LUN) - An addressing scheme used to define SCSI devices on a
single SCSI bus.
Machine-readable Media - Media that can convey data to a given sensing device, e.g.,
diskettes, disks, tapes, computer memory.
Mainframe Computer-A high-end computer processor, with related peripheral devices,
capable of supporting large volumes of batch processing, high performance on-line trans-
action processing systems, and extensive data storage and retrieval. Similar Terms: Host
Computer.
Malicious Software - Any of a family of computer programs developed with the sole
purpose of doing harm. Malicious code is usually embedded in software programs that
appear to provide useful functions but, when activated by a user, cause undesirable re-
sults.
Media Transportation Coverage - An insurance policy designed to cover transportation
of items to and from an EDP center, the cost of reconstruction and the tracing of lost
items. Coverage is usually extended to transportation and dishonesty or collusion by de-
livery employees.
Megabyte-Approximately one million bytes, 1,024 kilobytes
Magnetic Ink Character Reader (MICR) Equipment - Equipment used to imprint ma-
chine-readable code. Generally, financial institutions use this equipment to prepare paper
data for processing, encoding (imprinting) items such as routing and transit numbers, ac-
count numbers, and dollar amounts.
Mirroring - A method of storage in which data from one disk is duplicated on another
disk so that both drives contain the same information,thus providing data redundancy.
Mission critical - Any computer process that cannot fail during normal business hours;
some computer processes (e.g., telephone systems) must run all day long and require 100
percent uptime.
Mobile Hot Site - A large trailer containing backup equipment and peripheral devices
delivered to the scene of the disaster. It is then hooked up to existing communication
lines.
Modulator Demodulator Unit (MODEM) - Device that converts data from analog to
digital and back again.
Monitoring - An ongoing activity that checks on the system, its users, or the environ-
ment.
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Mean Swaps Between Failure (MSBF) -A statistical calculation used to predict the av-
erage usefulness of a robotic device (e.g., a tape library) with any interruption of service.
Mean Time Between Failure (MTBF) - A statistical calculation used to predict the av-
erage usefulness of a device without any interruption of service.
Mean Time To Repair (MTTR) - The average amount of time required to resolve most
hardware or software problems with a given device.
Multi-platform - .The ability of a product or network to support a variety of computer
platforms (e.g. IBM, Sun, Macintosh); also referred to as cross-platform.
Natural Threats -Events caused by nature causing disruptions to an organization.
Network - The Open Systems Interconnect (OSI) seven-layer model attempts to provide
a way of partitioning any computer network into independent modules from the lowest
(physical) layer to the highest (application) layer. Many different specifications exist at
each of these layers. The network is composed of a communications medium and all
components attached to that medium whose responsibility is the transference of infor-
mation.
Network Architecture- The basic layout of a computer and its attached systems, such as
terminals and the paths between them.
Network-Attached Storage (NAS) - A disk array storage system that is attached directly
to a network rather than to the network server (i.e., host attached); functions as a server in
a client/server relationship, has a processor, an operating system or micro-kernel, and
processes file I/O protocols such as SMB and NFS.
Network Service Provider(NSP) - a company that provides the national or international
packet-switching networks that carry Internet traffic; also called a backbone operator.
Network Outage - An interruption in system availability as a result of a communication
failure affecting a network of computer terminals, processors, or workstations.
Node (or network node) - Any device that is directly connected to the network, usually
through Ethernet cable; nodes include file servers and shared peripherals; the name used
to designate a part of a network. This may be used to describe one of the links in the
network, or a type of link in the network(for example, Host Node or Intercept Node).
Nonessential Function/Data - Business activities or information that could be interrupt-
ed or unavailable indefinitely without significantly jeopardizing critical functions of an
organization.
Nonessential Records - Records or documents, which, if irretrievably lost or damaged,
will not materially impair the organization's ability to conduct business.
NT (Microsoft Windows NT) - An operating system developed by Microsoft for high-
performance processors and networked systems.
Original Equipment Manufacturer (OEM) - A company that manufactures a given
piece of hardware (unlike a value-added reseller, which changes and repackages the
hardware).
Off-Host Processing - A backup mode of operation in which processing can continue
throughout a network despite loss of communication with the mainframe computer.
Off-Line Processing - A backup mode of operation in which processing can continue
manually or in batch mode if the on-line systems are unavailable.
Off-Site Storage Facility -A secure location, remote from the primary location, at which
backup hardware, software, data files, documents, equipment, or supplies are stored.
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On-Line Systems - An interactive computer system supporting users over a network of
computer terminals.
Open systems network - A network comprised of equipment that conforms to industry
standards of interoperability between different operating systems (e.g., Unix, Windows
NT).
Operating Software -A type of system software supervising and directing all of the oth-
er software components plus the computer hardware.
Operating System - The master control program (e.g., Windows) that manages a com-
puter's internal functions and provides a means of control to the computer's operations
and file system.
Organization Chart - A diagram representative of the hierarchy of an organization's
personnel.
Organization-Wide -A policy or function applicable to the entire organization.
Outage -See Systems Outage.
Outsourcing-The transfer of data processing functions to an independent third party.
Owner - The individual designated as being responsible for the protection of IT re-
sources. The owner generally falls into two broad categories: custodial and owner. For
example, the "owner" of the resources, may be the manager of that facility. Resources
located within user areas may be "owned" by the manager of those areas. To assist with
the determination of ownership, individual system boundaries must be established. A
system is identified by logical boundaries being drawn around the various processing,
communications, storage, and related resources. They must be under the same direct
management control with essentially the same function, reside in the same environment,
and have the same characteristics and security needs. Ownership of information and/or
information processing resources may be assigned to an organization, subordinate func-
tional element, a position, or a specific individual. When ownership is assigned to an or-
ganizational or functional element, the head of the unit so designated will be considered
the resource owner. Some, but not necessarily all factors to be considered in the determi-
nation of ownership are:
1.The originator or creator of data.
2.The organization or individual with the greatest functional interest.
3.Physical possession of the resource.
Parallel Test-A test of recovery procedures in which the objective is to parallel an actual
business cycle.
Parity data - A block of information mathematically created from several blocks of user
data to allow recovery of user data contained on a drive that has failed in an array; used in
RAID levels 3 and 5.
Password - A string of alphanumeric characters chosen by an individual to help ensure
that their computer access is protected. Passwords are changed frequently to minimize
the risk of unauthorized disclosure. Additional passwords may be assigned by the user to
particular files or data sets.
Personal Computer Interconnect (PCI) - An industry-standard bus used in servers,
workstations, and PCs.
Peripheral Equipment- Devices connected to a computer processor that perform such
auxiliary functions as communications, data storage,printing, etc.
Petabyte- 1,024 terabytes.
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Physical Safeguards - Physical measures taken to prevent a disaster, such as fire sup-
pression systems, alarm systems, power backup and conditioning systems, access control
systems, etc.
Platform - A hardware standard, such as IBM, Sun, or Macintosh.
Portable Shell - An environmentally protected and readied structure that can be trans-
ported to a disaster site so equipment can be obtained and installed near the original loca-
tion.
Procedural Safeguards - Procedural measures taken to prevent a disaster, such as safety
inspections, fire drills, security awareness programs, records retention programs, etc.
Proprietary -Privately developed and owned technology.
Protocol - A standard that specifies the format of data and rules to be followed in data
communication and network environments.
RAID Advisory Board (RAB) -; an organization of storage system manufacturers and
integrators dedicated to advancing the use and awareness of RAID and associated storage
technologies; started in 1992, RAB states its main goals as education, standardization and
certification.
Rackmount - The cabinet that houses a server/storage workstation (also referred to as a
server rack); to mount equipment into a cabinet.
Redundant Array of Independent (or inexpensive) Disks (RAID) - A collection of
storage disks with a controller(or controllers) to manage the storage of data on the disks.
Redundant Data Path (RDP) - Dot Hill's software technology that creates an alternate
data path between the server and the storage system in the event of system component
failures to ensure continuous access to data.
Real-time - Immediate processing of input or notification of status.
Reciprocal Agreement - An agreement between two organizations with compatible
computer configurations allowing either organization to utilize the other's excess pro-
cessing capacity in the event of a disaster.
Record Retention - Storing historical documentation for a set period of time, usually
mandated by state and federal law or the Internal Revenue Service.
Recovery Action Plan - The comprehensive set of documented tasks to be carried out
during recovery operations.
Recovery Alternative - The method selected to recover the critical business functions
following a disaster. In data processing, some possible alternatives would be manual
processing,use of service bureaus, or a backup site (hot or cold-site). A recovery alterna-
tive is usually selected following a Risk Analysis, Business Impact Analysis, or both.
Similar Terms: Backup site, backup alternative.
Recovery Capability -This defines all of the components necessary to perform recovery.
These components can include a plan, an alternate site, change control process, network
rerouting, and others.
Recovery Management Team - A group of individuals responsible for directing the de-
velopment and on-going maintenance of a disaster recovery plan. Also responsible for
declaring a disaster and providing direction during the recovery process.
Recovery Planning Team - A group of individuals appointed to oversee the develop-
ment and implementation of a disaster recovery plan.
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Recovery Point Objective (RPO) - The point in time to which data must be restored in
order to resume processing transactions. RPO is the basis on which a data projection
strategy is developed.
Recovery Team -See Business Recovery Team.
Recovery Time - The period from the disaster declaration to the recovery of the critical
functions.
Relocatable Shell-See Portable Shell
Recovery procedures - the actions necessary to restore a system's processing capability
and data files after a system failure.
Risk- A combination of the likelihood that a threat will occur, the likelihood that a threat
occurrence will result in an adverse impact, and the severity of the resulting adverse im-
pact.
Risk analysis - A formal systematic approach to assessing the vulnerability of an infor-
mation technology system or installation. Risk analysis is the process of analyzing
threats to and vulnerabilities of an information system to determine the risks (potential
for losses). The resulting data is then analyzed. The analysis is used as a basis for identi-
fying appropriate and cost-effective measures to counter the identified threats and vulner-
abilities. The risk analysis identifies threats, quantifies the potential losses from threat
realization, examines the cost benefit of applying alternative measures to counter the
identified threats and reduces potential loss, and defines or documents the degree of ac-
ceptable risk. Similar Terms: Risk assessment; impact assessment; corporate loss analy-
sis; risk identification; exposure analysis; exposure assessment.
Risk management - The process of the identification, measurement, control, and mini-
mization of security risk in information systems. Also, it means to assess risk, take ac-
tions to reduce risk to an acceptable level, and maintain risk at that level. Inherent in this
definition are the concepts that risk cannot be completely eliminated and the most secure
computer system is the one that no one uses.
Router - An electronic device that connects two or more networks and routes incoming
data packets to the appropriate network.
Safeguards - The protective measures and controls that are prescribed to meet the securi-
ty requirements specified for a system.
Salvage & Restoration - The process of reclaiming or refurbishing computer hardware,
vital records, office facilities, etc. following a disaster.
Salvage Procedures - Specified procedures to be activated if equipment or a facility
should suffer any destruction.
Sample Plan - A generic disaster recovery plan that can be tailored to fit a particular or-
ganization.
Storage Area Network (SAN) - A network infrastructure of shared multi-host storage,
linking all storage devices as well as interconnecting remote sites.
Satellite Communication - Data communications via satellite. For geographically dis-
persed organizations, may be viable alternative to ground-based communications in the
event of a disaster.
Scalable -The ability of a product or network to accommodate growth.
Scan - To examine computer coding/programs sequentially, part by part. For viruses,
scans are made for virus signatures or potentially unsafe practices. (E.g., changes to an
executable file, direct writes to specific disk sectors, et al.).
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Scope-Predefined areas of operation for which a disaster recovery plan is developed.
Small Computer System Interface (SCSI) - An interface that serves as an expansion
bus that can be used to connect hard disk drives, tape drives, and other hardware compo-
nents.
Secure - In terminology, such as e.g., secure LAN or secure device, means that the rout-
ing addresses on the network are monitored and allowed to proceed only for authorized
users.
Security features - Are controls that protect against the identified vulnerabilities, i.e. fire
and water alarms, passwords and other access protection, use of removable media for da-
ta storage, data validation controls, audit trails, un-interruptible power sources (UPS) to
protect against electrical outages, personnel screening, computer security awareness
training of users, etc.
Security infraction - The failure to follow applicable laws and regulations and estab-
lished ROBINSON SUPPLY HYANNIS policies and procedures pertaining to the protec-
tion of the company.
Security policy - The set of laws, rules, and practices that regulate how an organization
manages, protects, and distributes sensitive information.
Security specification - A detailed description of the security requirements and specifi-
cations necessary to protect an information technology system or installation.
Sensitive information - Information that requires a degree of protection due to its nature,
magnitude of loss, or harm that could result from inadvertent or deliberate disclosure,
modification, or destruction. This includes information that is
1.Mission critical (i.e., loss or harm would be such that an office could not per-
form essential functions).
2.Should not be disclosed under the Freedom of Information Act, such as proprie-
tary data and economic forecasts. Proprietary data includes trade secrets, com-
mercial, or financial data obtained in the course of Government business, from or
relating to a person or persons outside the government, not generally available to
the public, and which is privileged, would cause competitive harm if released, or
impair the ability of the government to obtain data in the future.
3.Complies with OMB Circular A-127 Financial Management Systems.
4.Complies with the Privacy Act of 1974. Data, which pertains to a specific indi-
vidual by name, Social Security Number or by some other identifying means, and
is part of a system of records as defined in the Privacy Act of 1974.
S.Classified.
Server - A computer that stores application and data files for all workstations on a net-
work; also referred to as a file server.
Shadow File Processing - An approach to data backup in which real-time duplicates of
critical files are maintained at a remote processing site. Similar Terms: Remote Mirror-
ing
Simulation Test - A test of recovery procedures under conditions approximating a spe-
cific disaster scenario. This may involve designated units of the organization actually
ceasing normal operations while exercising their procedures.
Skills Inventory - A listing of employees that lists their skills that apply to recovery.
Spindle- Mechanism inside a hard disk drive that moves the heads into place; the axle on
which a disk turns.
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Serial Storage Architecture (SSA) - A high-speed method of connecting disk, tape, and
CD-ROM drives,printers, scanners, and other devices to a computer.
Stand-Alone Processing - Processing, typically on a PC or mid-range computer, which
does not require any communication link with a mainframe or other processor.
Striping - A method of storage in which a unit of data is distributed and stored across
several hard disks, which improves access speed but does not provide redundancy.
Structured Walk-Through Test - Team members walk through the plan to identify and
correct weaknesses.
Subscription - Contract commitment providing an organization with the right to utilize a
vendor recovery facility for recovery of their mainframe processing capability.
Super-user- A system account that has full system-wide administrative privileges. Most
UNIX machines have a log on account called"root", which acts as the super-user.
Sustained mode- The measured transfer rate of a given device during normal operation.
Switch - A network traffic-monitoring device that controls the flow of traffic between
multiple network nodes.
System - A generic term used for its brevity to mean either a major application or a gen-
eral support system. A system is identified by logical boundaries drawn around the vari-
ous processing communications, storage, and related resources. They must be under
same direct management control (not responsibility), perform essentially the same func-
tion, reside in the same environment, and have the same characteristics and security
needs. A system does not have to be physically connected.
Systems Downtime - A planned interruption in system availability for scheduled system
maintenance.
Systems integrator - An individual or company that combines various components and
programs into a functioning system, customized for a particular customer's needs.
System Outage - An unplanned interruption in system availability as a result of comput-
er hardware or software problems, or operational problems.
System Security Plan (SSP) - A plan to be developed by ROBINSON SUPPLY
HYANNIS in accordance with OMB and NIST guidelines implementing the Computer
Security Act of 1987, to safeguard the security of its information technology systems and
installations.
Target- a SCSI device that performs an operation requested by an initiator.
TCQ - Tag command queuing; a feature introduced in the SCSI-2 specification that per-
mits each initiator to issue commands accompanied by instructions for how the target
should handle the command; the initiator can either request the command to be executed
at the first available opportunity, in the order in which the command was received, or at a
time deemed appropriate by the target.
Technical Threats - A disaster causing event that may occur regardless of any human
elements.
Telco -Abbreviation for a "telecommunications company."
Temporary Operating Procedures - Predetermined procedures, which streamline oper-
ations while maintaining an acceptable level of control and auditability during a disaster
situation.
Terabyte-Approximately one trillion bytes, 1,024 gigabytes.
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Test Plan - The recovery plans and procedures that are used in a systems test to ensure
viability. A test plan is designed to exercise specific action tasks and procedures that
would be encountered in a real disaster.
Test scenarios - Are descriptions of the tests to be performed to check the effectiveness
of the security features. They may include validation of password constraints, such as
length and composition of the password, entry of erroneous data to check data validation
controls, review of audit information produced by the system, review of contingency
plans and risk analyses, etc.
Threat - Any circumstance or event with the potential to cause harm to a system in the
destruction, disclosure, modification of data, and/or denial of service.
Throughput - Measures the number of service requests on the I/O channel per unit of
time.
Time Bomb - Computer code that is preset to cause a later malfunction after a specific
date, time, or a specific number of operations. The "Friday the 13tn" computer virus is an
example. This virus infects the system several days or even months before and lies
dormant until the date reaches Friday the 131n
Topology - Geometric arrangement of nodes and cable links in a local area network; may
be either centralized or decentralized.
Transfer rate - The number of megabytes of data that can be transferred from the
read/write heads to the disk controller in one second.
Trap Door - A set of instruction codes embedded in a computer operating system that
permits access, while bypassing security controls.
Trojan Horse - A program that causes unexpected (and usually undesirable) effects
when willingly installed or run by an unsuspecting user. A Trojan horse is commonly
disguised as a game, a utility, or an application. A person can either create or gain access
to the source code of a common, frequently used program and then add code, so that the
program performs a harmful function, in addition to its normal function. These programs
are generally deeply buried in the code of the target program, lie dormant for a pre-
selected period, and are triggered in the same manner as a logic bomb. A Trojan horse
can alter, destroy, disclose data, or delete files.
Turnkey - A product or system that can be plugged in, turned on, and operated with little
or no additional configuring.
Uninterruptible Power Supply (UPS) - A backup power supply with enough power to
allow a safe and orderly shutdown of the central processing unit should there be a disrup-
tion or shutdown of electricity.
UNIX-An operating system that supports multitasking and is ideally suited to multi-user
applications (such as networks).
Uploading - Connecting to another computer and sending a copy of program or file to
that computer. SEE ALSO Downloading
Useful Records - Records that are helpful but not required on a daily basis for continued
operations.
User - A person or a process accessing an automated information system, either by direct
or indirect connection.
User Contingency Procedures - Manual procedures to be implemented during a com-
puter system outage.
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S cY
User ID - A group of characters and/or numbers that uniquely identify an individual and
g p q Y Y
are used to gain valid access to a computer system. A user id is normally coupled with a
password that is set by the owner of the user id.
Value-Added Reseller (VAR) - A business that repackages and improves hardware
manufactured by an original equipment manufacturer.
Virus - A code segment that replicates by attaching copies of itself to existing executable
programs. This is usually done in such a manner that the copies will be executed when
the file is loaded into memory, allowing them to infect still other files, and so on. The
new copy of the virus is executed when a user executes the new host program. The virus
may include any additional "payload" that is triggered when specific conditions are met.
For example, some viruses display a text string on a particular date. There are many
types of viruses including variants, overwriting, resident, stealth, and polymorphic. Vi-
ruses often have damaging side effects, sometimes intentionally, sometimes not.
Virus detection software - Software written to scan machine-readable media on com-
puter systems. There are a growing number of reputable software packages available that
are designed to detect and/or remove viruses. In addition, many utility programs can
search text files for virus signatures or potentially unsafe practices.
Virus signature - A unique set of characters, which identify a particular virus. This may
also be referred to as a virus marker.
Vital Records - Records or documents, for legal, regulatory, or operational reasons, can-
not be irretrievably lost or damaged without materially impairing the organization's abil-
ity to conduct business.
Voice Recovery - The restoration of an organization's voice communications system.
Vulnerability - A weakness in an information system or component (e.g., security pro-
cedures, hardware design, internal controls) that could be exploited, attacked or fail.
Vulnerabilities include susceptibility to physical dangers, such as fire or water, unauthor-
ized access to sensitive data, entry of erroneous data, denial of timely service, fraud, etc.
Wide Area Network (WAN) - A network that uses high-speed, long-distance communi-
cations technology (e.g., phone lines and satellites) to connect computers over long dis-
tances. Similar to a LAN, except that parts of a WAN are geographically dispersed, pos-
sible in different cities or even on different continents. Public carriers like telecommuni-
cations carriers are included in most WANs; very large WANs may have incorporate sat-
ellite stations or microwave towers.
Warm Site - An alternate processing site which is only partially equipped (As compared
to Hot Site which is fully equipped).
Web cache - A Web cache fills requests from the Web server, stores the requested in-
formation locally, and sends the information to the client; the next time the web cache
gets a request for the same information, it simply returns the locally cached data instead
of searching over the Internet, thus reducing Internet traffic and response time.
Web site - A location on the World Wide Web that is owned and managed by an individ-
ual, company or organization; usually contains a home page and additional pages that in-
clude information provided by the site's owner, and may include links to other relevant
sites.
World Wide Web (WWW) - A global hypertext system operating on the Internet that
enables electronic communication of text, graphics, audio, and video.
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Worm - A complete program that propagates itself from system to system, usually
through a network or other communication facility. A worm is similar to a virus. It is
able to infect other systems and programs usually by spawning copies of itself in each
computer's memory. A worm differs from a virus, in that a virus replicates itself, while a
worm does not. A worm copies itself to a person's workstation over a network or
through a host computer and then spreads to other workstations. A worm might duplicate
itself in one computer so often that it causes the computer to crash. Sometimes written in
separate segments, a worm is introduced surreptitiously into a host system, either for fun
or with intent to damage or destroy information. It can easily take over a network, as the
"internet" worm did. The "internet" worm was intentionally released into the ARPANET
(predecessor to the internet) by Robert Morris in 1976, as an experiment. Unlike a trojan
horse, a worm enters a system uninvited.
XOR engine: Process or set of instructions that calculates data bit relationships in a
RAID subsystem.
8 APPENDICES
All the items in this section should receive a separate appendix. In many cases infor-
mation will be generated from the IMS database. Frequent updates and reviews should
be made for this data. A printed copy should be made for inclusion in the Contingency
Plan. However, as this is the dynamic information, the official record should be the IMS.
Access to the IMS should be available from outside the ROBINSON SUPPLY HYANNIS
normal operation location. IMS data should be stored in a location geographically sepa-
rate from ROBINSON SUPPLY offices. A means to access this data from alternate loca-
tions should be in place and tested.
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APPENDIX A-CONTINGENCY PLAN CONTACT INFORMATION
WILLIAM OBIN CEO POLICE 911 Fire Dept.911 Barnstable Heath Dept.
508-642-8717 508-775-0812 508-362-3312 508-862-4644
Eugene Oldham III BOM Omni Security DEP 24 Hr Spill Hotline
508-971-5829 978-465-5000 888-304-1133
Gautam Ganapathy Br Mgr. Servpro Emergency Contractors Oceanside Restoration
781-775-6250 508-534-8791 508-281-1065 877-332-3282
Michael Mansanii
781-500-1046
Peter Pells
508-280-5234
James Steeves
508-367-3142
James Field
508-364-0416
Richard Gacek
774-328-222
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Robinson Supply Contingency Plan
APPENDIX B - EMERGENCY PROCEDURE
ALL EMPLOYEEES OF ROBINSON SUPPLY HYANNIS EXIT in a safely manner
TO SAFE LOCATION AT SIDE OF BUILDING BY THE EMPLOYEE PARKING
LOT FOR HEAD COUNT
March 26 2014 Page 38
Robinson Supply Contingency Plan
APPENDIX C — TEAM STAFFING AND TASKING
za
To be carried out by employees if spill, occurs at Robinson Supply
Hyannis
Ro
le Name
Contingency Plan Coordinator (Br Mgr.) G.GANAPATHY
Damage Assessment Team 91 Mike M&James F
Damage Assessment team #2 James S&Rich G
Pre-Contingency
Action I put on safety gear
Action 2assess the environment
Disaster Contingency Immediate Response
Action 1 de loy spill kit if spill had occurred
Action 2call the corporate office and emergency authorities.
Post-Contingency
Action ]make sure clean up area secure
Action 2account for all employee personal
March 26 2014 Page 39
Robinson Supply Contingency Plan
APPENDIX D -ALTERNATE SITE PROCEDURES
The safe area is the front of building and or employee parking lot in the event of explo-
sion or fire or a chemical spill at store. The head count will be done and calls to corporate
offices and the proper authorities will be made from this location
March 26 2014 Page 40
Robinson Supply Contingency Plan
APPENDIX E - CONTINGENCY LOG
This Robinson Supply Hyannis Contingency Plan was created to help preserve the lives
of the employees and customers in a hazardous situation. In the event of such a situation
fire, power failures, chemical spills or explosions. All staff are asked to exit the building
in a safe manner and escort anyone who maybe injured due to the occurrence. Call the
proper authorities ASAP
March 26 2014 Page 41
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